问题：单选题A technician needs to change an existing drive formatted in FAT32 to a NTFS format, whileretaining the data. Which of the following is the BEST way to make this change?（）A Use Device Manager to disable the drive, then format it as NTFS.B Use Disk Management to change the format type.C Use Task Manager to start the CHKNTFS command.D Run the CONVERT command from the command prompt
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问题：多选题Which of the following will allow Karen, a technician, to determine if the correct voltages are reaching the computer components? (Select TWO).（）APower supply testerBCable testerCLoopback plugsDMultimeterEButt set
问题：单选题A user states that the wireless on their laptop was working when they where at home, however,now in the office no wireless connection can be made. Which of the following should the technician check FIRST?（）A If the wireless is enabledB If the laptop is connected to the correct gatewayC If the SSID is enabledD If the DHCP address scheme is correct
问题：单选题A technician has lost a necessary jumper for a new hard drive that must be installed immediately.Which of the following is the BEST solution?（）A Use a jumper from the motherboard where the new drive is going to be installed.B Use a jumper from a hard drive that is no longer functioning.C Contact the manufacturer of the new hard drive and have a replacement jumper shipped immediately.D The new hard drive must be replaced
问题：单选题Which of the following is a sign that a computer has been infected by a worm?（）A Screensaver changed on its ownB Unauthorized outgoing emails being sentC Desktop background changed on its ownD Left and right mouse buttons have been flipped
问题：单选题A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A Run the CHKDSK utilityB Run the disk defragmenter utilityC Increase the capacity on the system volumeD Convert to a dynamic drive on the system
问题：单选题Which of the following commands should Mike, a technician, use to display the available switches of a command line utility?（）A DIR /SB MSINFOC ATTRIB -HD HELP
问题：单选题After Microsoft Windows boots, a message appears stating that a service failed to start. Which of the following can be used to find more information about this error?（）A Disk ManagerB Control PanelC Start MenuD Event Viewer
问题：单选题A display on a laptop has become very dim, almost unable to be seen. Which of the followingcomponents is the MOST likely cause of this problem?（）A Video cardB Inverter boardC AC adapterD Processor
问题：单选题An alternative to plain old telephone service (POTS) would be:（）A X.25.B Asynchronous transfer mode (ATM).C VoIP.D Public Switched Telephone Network (PSTN).
问题：单选题Bob, a support technician, is trying to locate a particular registry key using REGEDIT.EXE, on aWindows 2000 PC. Which of the following is the BEST method of doing this?（）A Use the import function from the File menu.B Use the find function in the Edit menu.C Use the display binary data function in the View menu.D Navigate through the registry sub-trees.
问题：单选题Which of the following would be the BEST way to restrict access to the WAP from certain clients?（）A Disable DHCP serverB Enable WEP encryptionC Disable SSID broadcastD Enable MAC filtering
问题：单选题A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）A Power cycle the printerB Print a test pageC Remove all the paper trays and restart the printerD Remove and replace the roller
问题：单选题A laser printer keeps displaying, ‘Paper Jam – Front Door’. It does not matter which tray or paper type the printer is using. Which of the following is the MOST likely reason why the printer is having this issue?（）A The printer fuser assembly needs to be replaced.B The pickup rollers no longer have pickup grip.C Something is stuck inside of the pickup assembly.D The printer needs to have the toner cartridge replaced.
问题：单选题Which of the following files are required to start Windows XP boot process?（）A Ntldr, boot.ini and ntdetect.comB IO.sys, boot.ini and ntboot.sysC IO.sys, Msdos.sys and boot.sysD Config.sys, msconfig.sys and boot.ini
问题：单选题Which of the following commands is used to delete an empty directory?（）A RDB EDITC DIRD FORMAT
问题：单选题Malware has been detected and removed on a customer computer several times in a short periodof time. Which of the following will BEST help prevent future occurrences?（）A Defragment the hard driveB Discuss safe web-browsing habits with the customerC Delete temporary files, cookies and browser historyD Install anti-virus software which uses manual updates
问题：单选题A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）A The file associations were not returned after the software was uninstalled.B The user is not opening the files correctly.C The uninstalled software has corrupted all the audio files on the computer.D The sound card is not properly configured.
问题：单选题In which of the following locations could a technician restart the printer spooler?（）A Printers and Faxes Control PanelB Services ConsoleC My ComputerD Networking Control Panel
问题：单选题Which of the following tools is used to consolidate files and folders on a local drive?（）A CHKDSKB DEFRAGC DISK CLEANUPD Computer Management
