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单选题A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）A Power cycle the printerB Print a test pageC Remove all the paper trays an

题目
单选题
A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）
A

Power cycle the printer

B

Print a test page

C

Remove all the paper trays and restart the printer

D

Remove and replace the roller

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相似问题和答案

第1题：

A technician has installed a new motherboard in a workstation, but after hardware tests, themotherboard has failed. Which of the following should the technician do FIRST before replacingthe motherboard? （）

  • A、Reseat all power connections.
  • B、Remove the CMOS battery.
  • C、Install the graphics card.
  • D、Ground to the case.

正确答案:D

第2题：

A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）

  • A、Power cycle the printer
  • B、Print a test page
  • C、Remove all the paper trays and restart the printer
  • D、Remove and replace the roller

正确答案:A

第3题：

A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）

A. Cycle the power on the network printer.

B. Verify the network cable is connected to the printer.

C. Reinstall the printer driver.

D. Restart the print spooler service.


参考答案：D

第4题：

Which of the following printer failure symptoms can be described as a condition where the internal feed mechanism has stopped working temporarily?（）

  • A、Power cycle
  • B、Paper jam
  • C、No connectivity
  • D、Corrupt printer driver

正确答案:B

第5题：

A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）

  • A、“The process of removal is extremely complex and only certain individuals would understand”.
  • B、“There was a moisture build up in the paper tray that apparently caused the paper jam”.
  • C、“Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.
  • D、“The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.

正确答案:B

第6题：

A technician receives a printer that is printing ink smudges on random sheets of paper. Which of the following should the technician try FIRST？（）

  • A、Replace the printer.
  • B、Replace print head assembly.
  • C、Clean the print head.
  • D、Use a different brand of paper.

正确答案:C

第7题：

A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? （）

  • A、Clean the toner cartridge.
  • B、Change the paper.
  • C、Replace the fuser.
  • D、Print a test page.

正确答案:D

第8题：

Which of the following should the technician do FIRST when removing a paper jam?()

A. Open all the doors in the printer.

B. Clear the print queue.

C. Turn the printer off.

D. Take the printer offline.


参考答案：C

第9题：

Several users report that they are unable to print to a new printer recently installed. The technician is unable to ping the printer. Which of the following is the MOST likely cause?（）

  • A、No IP address on the printer
  • B、Paper jam in the paper feed tray
  • C、Improper DNS settings on the printer
  • D、Broken LCD screen on the printer

正确答案:A

第10题：

A laser printer has a vertically repetitive print defect. Before attempting to repair the printer，a technician should determine：（）

  • A、the distance between the spots.
  • B、which paper tray was used to print the document.
  • C、which driver was used to print the document.
  • D、which application was used to print the document.

正确答案:A

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