Run the CHKDSK utility
Run the disk defragmenter utility
Increase the capacity on the system volume
Convert to a dynamic drive on the system
第1题：
A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?（）
第2题：
After installing a new video card, the computer loads Windows and continuously reboots. Which of the following would be the FIRST step that a technician should take?（）
第3题：
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）
A. Run chkdsk.
B. Run an antivirus program.
C. Replace the faulty mouse.
D. Remove any recently added hardware.
第4题：
A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）
第5题：
A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）
第6题：
A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）
第7题：
A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）
第8题：
A. Perform an antivirus program scan
B. Boot the machine into Safe Mode
C. Remove the machine from the network
D. Check for system security patches
第9题：
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）
第10题：
A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?（）