Which of the following will allow Karen, a technician, to de

第1题：

第2题：

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第4题：

A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）

• A、Run chkdsk.
• B、Run an antivirus program.
• C、Replace the faulty mouse.
• D、Remove any recently added hardware.

第5题：

A department of users is reporting there are lines across their printouts. They have alreadychanged the toner cartridge but the issue remains. Which of the following is the BEST item for Karen, a technician, to inspect?（）

• A、The fuser unit for damage
• B、The toner cartridge for proper seating
• C、The tray pickup rollers for wear
• D、The registration assembly for damage

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第7题：

A technician turns on a PC and before the computer boots up, the technician is prompted for apassword. The technician does not know the password. Which of the following can the techniciando to allow access to the PC?（） (Select TWO).

• A、Set the clear password jumper on the motherboard
• B、Enter the BIOS setup and select the clear password setting
• C、Remove the power cord from the power supply and then plug it back in
• D、Power cycle the PC
• E、Remove the CMOS battery for 15 minutes

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第9题：

Which of the following command line utilities can Karen, a technician, use to check for open ports?（）

• A、nbtstat
• B、ipconfig
• C、nslookup
• D、netstat

第10题：

Which of the following devices would allow a technician to utilize a single mouse, keyboard, and display to control numerous desktop PCs?（）

• A、Port replicator
• B、Docking station
• C、USB hub
• D、KVM switch