第1题：
A.Customer satisfaction analysis and final payment
B.Administrative closeout and archiving records
C.Finial contractor payment and Lessons learned
D.Product verification and administrative closeout
第2题：
E-commerce has increased the_________ on customer satisfaction and delivery fulfillment．
A．center
B．focus
C．workforce
D．target
第3题：
Warranty cost is an example of an _____ .
A . internal failure cost
B . appraisal cost
C . external failure cost
D . customer satisfaction cost
E . All of the above.
第4题：
Customer service is the performance of activities to ( )
A. control costs of production
B.expand company' s business
C. ensure customer satisfaction
第5题：
A.COMMENTONTABLECUSTOMERIS'客户表'
B.COMMENTONCOLUMNCUSTOMER.CUSTOMER_NAMEIS'客户表'
C.COMMENTONCOLUMNCUSTOMER.CUSTOMER_NAME'客户表'
D.COMMENTONCOLUMNCUSTOMER.CUSTOMER_NAME'客户表'
第6题：
A.内部缺陷成本（Internal Failure Cost）
B.评估成本（Appraisal Cost）
C.外部缺陷成本（External Failure Cost）
D.客户满意成本（Customer Satisfaction）
第7题：
A. 客户是否满意我们的服务质量是不用说的。
B. 不必说客户是否满意我们的服务质量。
C. 不用说，客户非常满意我们的服务质量。
第8题：
124 Warranty cost is an example of an _____ .
A. internal failure cost
B. appraisal cost
C. external failure cost
D. customer satisfaction cost
E. All of the above
第9题：
A.COMMENTONTABLECUSTOMERIS'客户姓名'
B.COMMENTONCOLUMNCUSTOMER.CUSTOMER_NAMEIS'客户姓名'
C.COMMENTONCOLUMNCUSTOMER.CUSTOMER_NAME'客户姓名'
D.COMMENTONCOLUMNCUSTOMER.CUSTOMER_NAME'客户姓名'
第10题：
A. Perform a full system backup.
B. Follow up with the customer, verifying satisfaction.
C. Ask their manager to contact the customer.
D. Perform a complimentary virus scan.