对
错
第1题：
E-commerce has increased the_________ on customer satisfaction and delivery fulfillment．
A．center
B．focus
C．workforce
D．target
第2题：
A. Perform a full system backup.
B. Follow up with the customer, verifying satisfaction.
C. Ask their manager to contact the customer.
D. Perform a complimentary virus scan.
第3题：
Warranty cost is an example of an _____ .
A . internal failure cost
B . appraisal cost
C . external failure cost
D . customer satisfaction cost
E . All of the above.
第4题：
下列对CSI的解释正确的是（）
第5题：
CSI系数中包括整体维修的满意度、整个流程的满意度和（）。
第6题：
Customer service is the performance of activities to ( )
A. control costs of production
B.expand company' s business
C. ensure customer satisfaction
第7题：
第8题：
124 Warranty cost is an example of an _____ .
A. internal failure cost
B. appraisal cost
C. external failure cost
D. customer satisfaction cost
E. All of the above
第9题：
JD.POWER的CSI满意度模型包含几大因子（）
第10题：
“客户满意（Customer Satisfaction）”