overemphasis on the service format.
decreased corporate revenue.
misunderstanding of customer satisfaction.
customers’ complaints.
第1题：
A customer is trying to decide which 802.1X inner protocol to use on their network. The customer requires that nopasswords be sent across the network in plain text, that the protocol be supported by the Windows native supplicant,and that the protocol supports password changes at Layer 2.Which protocol would meet the customers needs?（）
A. EAP-TLS
B. EAP-MD5
C. PAP
D. EAP-MSCHAPv2
第2题：
A customer is trying to decide which 802.1X inner protocol to use on their network. The customer requires that nopasswords be sent across the network in plain text, that the protocol be supported by the Windows native supplicant,and that the protocol supports password changes at Layer 2. Which protocol would meet the customers needs?（）
第3题：
Warranty cost is an example of an _____ .
A . internal failure cost
B . appraisal cost
C . external failure cost
D . customer satisfaction cost
E . All of the above.
第4题：
A customer has a combination of fifteen Windows file servers with direct attached storage and three Power Systems with AIX database servers SAN attached to a DS4700. They would like to upgrade and plan for 40 TB capacity. The customer needs to move to a more scalable storage system to include all servers.Which of the following would be most appropriate to ask first?（）
第5题：
A customer has ordered a rack， a p650， two p630s， and two p615s. During a conversation on installation planning， the pSeries technical specialist recognizes that the customer expects the rack to arrive as one unit. However， the specialist knows that the p650 will be racked， but the other systems will arrive separately. In fact， the other systems are CSU （Customer Set Up）. Why should the specialist immediately inform the customer that additional racking is the customer’s responsibility？（）
第6题：
A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs , which WAN technology would you recommend?（）
A.MPLS
B.framerelay
C.leaseDline
D.metroethernet
E.widetransport
第7题：
A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs , which WAN technology would you recommend?（）
第8题：
An industrial corporate can meet its financial needs by seeking funds from the capital market.
A．Right
B．Wrong
C．Doesn't say
第9题：
A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs ,which WAN technology would you recommend?（）
第10题：
A customer is in the process of testing their configuration prior to going live. The administrator discovers thatPowerHA is taking 31 seconds to deal with a standard NIC failure. What can the administrator do to speed upthe process of NIC failure detection and diagnosis？（）