单选题Which of the following should the technician do FIRST when removing a paper jam?（）A Open all the doors in the printer.B Clear the print queue.C Turn the printer off.D Take the printer offline.

第1题：

第2题：

A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）

• A、Cycle the power on the network printer.
• B、Verify the network cable is connected to the printer.
• C、Reinstall the printer driver.
• D、Restart the print spooler service.

第3题：

第4题：

Which of the following will MOST likely happen if a laser printer displays ‘15% fuser remaining’?（）

• A、The printer will print according to specification.
• B、The printer will stop printing immediately.
• C、The printer will take longer to print.
• D、The printer will print blank sheets of paper

第5题：

A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）

• A、Power cycle the printer
• B、Print a test page
• C、Remove all the paper trays and restart the printer
• D、Remove and replace the roller

第6题：

A technician receives a new printer for repair and the work order states that when powered on theprinter makes a loud noise and will not print. Which of the following actions should the technician take？ （）

• A、Install new drivers on the computer.
• B、Install a new ink cartridge.
• C、Install a print head on the printer.
• D、Remove the packing tape from the print head.

第7题：

A technician receives a printer that is printing ink smudges on random sheets of paper. Which of the following should the technician try FIRST？（）

• A、Replace the printer.
• B、Replace print head assembly.
• C、Clean the print head.
• D、Use a different brand of paper.

第8题：

第9题：

A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print.  Which of the following actions should the technician take？ （）

• A、Install new drivers on the computer.
• B、Install a new ink cartridge.
• C、Install a print head on the printer.
• D、Remove the packing tape from the print head.

第10题：

When connecting a laser printer to a network for the first time， a technician should FIRST：（）

• A、configure the network settings on the printer.
• B、ensure the cable is set to TCP/IP.
• C、enable the printer in the BIOS.
• D、configure the printer as bi-directional in Windows.