“Can you avoid using the PC that crashed?”
“What was the last thing that occurred before the PC had problems?”
“What were you doing before the PC went down?”
“What was the last thing you did before the PC crashed?”
第1题：
Output is data that has been processed into useful form. called(27). That is a computer processes input into output.
A．data
B．information
C．interface
D．system
第2题：
A. Transfer the customer to another technician, who can allocate more time to the issue.
B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
C. Listen to what the customer has to say and calmly recommend the best course of action.
D. Use technical language to demonstrate knowledge and expertise to the customer.
第3题：
A、to
B、of
C、for
D、about
第4题：
第5题：
—You are late. The meeting _________ for about ten minutes.
—I’m sorry. The traffic is heavy.
A. has begun B. began C. has been on
第6题：
A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）
A. Ask another technician who has worked with this computer previously to learn about any other prior issues.
B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
C. Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
D. Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
第7题：
Any computer, be it a large PC or a small embedded computer, is useless if it has no means to interact with the outside worl
A.I/O communications for an embedded computer frequently happen over a bus called the (71)．
B.I/O bus
C.Memory Bus
D.Device bus
E.Intemal Bus
第8题：
A. in on way
B. in that way
C. in the way
D. in a way
第9题：
第10题：
— What if my computer doesn't work? —（）