A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）
第1题：
The author raises the question “what about pain without gain?” because ________.
[A] he questions the truth of “no gain without pain”
[B] he does not think the productivity revolution works
[C] he wonders if the official statistics are misleading
[D] he has conclusive evidence for the revival of businesses
第2题：
A storage specialist is assessing a customer’s tape backup environment. Which of the following questions would be the most appropriate question to identify the customer’s environment？（）
第3题：
What are you recommended to answer the question tell me about yourself, if you are seeking for your first job?
A.Speak much about how that job appeals to you and caused you to apply for it.
B.Speak much about how your enthusiasm about an area has driven you to want that job.
C.Speak much about how a book you’ve read or a person you’ve known motivated you to get that job.
D.Speak much about how your past experiences made you decide to compete for that job.
第4题：
（）is software about the relation between the customer the customer and the supplier in marketing
第5题：
A customer has an 8-way p650 running an application for about 200 users. In the past， the requiredamount of memory and processors has increased proportionally to the number of new users. The customer plans to increase users by 10% each year for the next three years. Next year， a database will be added to the workload to support the users directly rather than being on a separate machine. What is the most likely result of this projected growth？（）
第6题：
The most important customer a technician has is:（）
第7题：
A customer has a requirement for a server to run Windows Server 2003 Enterprise Edition and Exchange 2003 Enterprise Edition. It has been determined that 4GB RAM will be needed. The customer is trying to decide between the two following configurations： （1）An IBM xSeries x366 with 4 Xeon MP processors and 4 x 1GB memory DIMMs. （2）An IBM xSeries x445 with 4 Xeon MP processors and 8 x 1GB memory DIMMs. Which question should be asked to guide the customer in selecting the correct memory configuration？（）
第8题：
A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）
A. Ask another technician who has worked with this computer previously to learn about any other prior issues.
B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
C. Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
D. Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
第9题：
（）is software about the relation between the customer and the supplier in marketing.
第10题：
This question is about the formation of OSPF adjacency. An OSPF adjacency will not form correctly across a point-to-point link in the same area. Which would most likely cause this problem？（）