A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）
第1题：
A. Transfer the customer to another technician, who can allocate more time to the issue.
B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
C. Listen to what the customer has to say and calmly recommend the best course of action.
D. Use technical language to demonstrate knowledge and expertise to the customer.
第2题：
______ the Charterer seeks to say that the contract has been frustrated or that there has been an anticipatory breach which entitles him to rescind，then he has such rights as are given him at common law．
A.Where
B.As a fact that
C.In so far as
D.In no case that
第3题：
听力原文：If a customer informs his bank that a draft which has been issued to him has been lost, the drawee bank should be noticed immediately.
(8)
A．The customer should first notify the drawee bank of the loss of his draft.
B．The customer should first notify the drawer bank of the loss of his draft.
C．The customer should first notify the remitting bank of the loss of his draft.
D．The customer should first notify the collecting bank of the loss of his draft.
第4题：
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）
第5题：
The most important customer a technician has is:（）
第6题：
A. the customer standing right in front of them.
B. the customer who owes the company the most money.
C. the customer calling on the phone.
D. the customer they have an appointment with in an hour.
第7题：
第8题：
●A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager's company, but the customer wants to pursue a solution at the meeting.The project manager should (72) .
(72)
A. tell the customer that he will not address any problems becausethis is only an information exchange meeting
B. tell the customer that the problem is not sufficiently defined to determine the appropriate action
C. collect as much information on the problem without committing his company to a solution
D. give the customer a range of solutions that might be acceptable to his Company
第9题：
（）has been called the “cradle of American Liberty”.
第10题：
Machine policy templates can be assigned based on certain attributes of a machine. A customer organizes their machines based on the following requirements： The machines are all placed in specific Organizational Units in the Active Directory. The customer has Citrix Servers， and they have a specific naming convention meant only for their Citrix Servers. The customer has DHCP enabled for all the client machines. The customer has made it clear that they should not need to change anything in the existing infrastructure. Given these requirements， which single assignment attribute would be chosen for assigning machine policy templates？（）