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单选题If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?（）A End the call quickly, even if a solution has not been found.B Ask the caller to call back in a while.C

题目
单选题
If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?（）
A

End the call quickly, even if a solution has not been found.

B

Ask the caller to call back in a while.

C

Put the caller on hold briefly and take a deep breath.

D

Pass the caller to another support representative.

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相似问题和答案

第1题：

A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()

A. Transfer the customer to another technician, who can allocate more time to the issue.

B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.

C. Listen to what the customer has to say and calmly recommend the best course of action.

D. Use technical language to demonstrate knowledge and expertise to the customer.


参考答案：C

第2题：

Which of the following statement is NOT true?

A. When you run out of money, you can ask your partner to call back.

B. Telephone books in the US have different colors.

C. The state of Oregon has several area codes.

D. An area code is necessary in making a long-distance call.


正确答案：C

40．答案为C  从全文可知A、B、D选项是正确的陈述，从第一段可知一个地区只有一个区号，不论该地区是大是小。

第3题：

A technician is dispatched to a location. While working, the technician’s cell phone rings. Which of the following actions should the technician take?()

A. Answer the call to determine its importance.

B. Ignore the call and return the call from a land line.

C. Answer the call and leave the location in order to talk.

D. Silence the phone and allow the call to go to voice mail.


参考答案：D

第4题：

A VPN connection is not working correctly and the technician is unable to ping the VPN server. Which of the following actions should the technician do FIRST?（）

  • A、Call their local ISP
  • B、Verify the IP information of the server
  • C、Check their local Internet connection
  • D、Verify the hostname of the server

正确答案:C

第5题：

If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?（）

  • A、End the call quickly, even if a solution has not been found.
  • B、Ask the caller to call back in a while.
  • C、Put the caller on hold briefly and take a deep breath.
  • D、Pass the caller to another support representative.

正确答案:C

第6题：

A VPN connection is not working correctly and the technician is unable to ping the VPN server.Which of the following actions should the technician do FIRST?()

A. Call their local ISP

B. Verify the IP information of the server

C. Check their local Internet connection

D. Verify the hostname of the server


参考答案：C

第7题：

The Acme company has determined that during its busiest hours， the average number of internal VoIP calls across the WAN link is four （4）. Since this is an average， the WAN link has been sized for six （6） calls with no call admission control. What will happen when a seventh call is attempted across the WAN link？ （）

  • A、the seventh call is routed via the PSTN
  • B、the call is denied and the original six （6） calls remain
  • C、the call is completed and the first call is dropped
  • D、the call is completed， but all calls have quality issues
  • E、the call is completed but the seventh call has quality issues

正确答案:D

第8题：

Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?()

A. Put all other work orders on hold and assist the user with all their computer issues.

B. Have another technician take over support calls for this user.

C. Explain that the user needs to fill out a work order for the computer problems.

D. Ask the user to call another technician for more in-depth assistance.


参考答案：C

第9题：

A person calls in asking for the name of the vendor that the technician uses for the organizations firewall hardware. Which of the following is the BEST action for the technician to take?（）

  • A、Immediately forward the call to the vendor.
  • B、Give the information to the caller.
  • C、Hang up on the caller immediately and report the call to upper management.
  • D、Politely refuse to give the information and end the call.

正确答案:D

第10题：

While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）

  • A、Ask the customer permission to put them on hold and listen politely to the co-workers stories.
  • B、Put the customer on hold just for a few minutes and join the conversation.
  • C、Forward the customer to another technician and join the conversation.
  • D、Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

正确答案:D

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