Boot into safe mode and format the drive.
Install a pop-up blocker and update Internet Explorer.
Boot to Safe Mode with Networking and attempt updates.
Boot into safe mode and perform CHKDSK.
Apply updates manually by downloading the definition files on another machine.
第1题：
A Windows XP system has been badly infected with malware. The technician notices that the malware is making repeated attempts to broadcast over the network from activity seen on the local firewall. Which of the following Windows XP startup options would be the SAFEST way to remove the malware?（）
第2题：
A technician is attempting to configure Windows XP Media Center on a desktop from a CD. The message that comes up on the screen says ‘Missing NTLDR press any key to reboot’. Which of the following should the technician do NEXT?（）
第3题：
A. Press F6, select Last Known Good Configuration, login
B. Press F8, select Debug mode, login
C. Press F8, select Last Known Good Configuration, login
D. Press F6, select Debug mode, login
第4题：
You are the network administrator for Company. Your network is a native mode Windows 2000 domain consisting of 50 Windows 2000 Professional client computers and six Windows 2000 Server computers. There are no routers on the network. The client computers have been configured for dynamic IP address application. The network is configured as shown in the Network Diagram. A user reports that she cannot connect to the server named ES1 from her client computer named Workstation5. When she attempts to browse //ES1 from the Run line she receives the message, “The network path was not found”. No other users are reporting problems connecting to ES1. From the user’s computer, you browse //192.168.72.6 from the Run line and successfully connect to the server. You run the ipconfig /all command. The relevant results are shown in the following table. You want the user to be able to access resources on ES1 by using the computer name. What should you do? （）
第5题：
Safe Mode is an essential Startup tool for troubleshooting Windows 98. Which two methods cause the system to start up in Safe Mode？（）
第6题：
A technician is dispatched to a system that will not go beyond the Windows XP splash screen.Which of the following, after restart, would allow the technician to load Windows XP?（）
第7题：
After installing a new video card, the computer loads Windows and continuously reboots. Which of the following would be the FIRST step that a technician should take?（）
第8题：
You are installing Windows 2000 Server on a new computer that has a single 10-GB SCSI disk. The disk controller is not included on the current Hardware Compatibility List (HCL). You start the computer by using the Windows 2000 Server CD-ROM.
When the computer restarts at the end of the text mode portion of Windows 2000 setup, you receive the following STOP error: "INACCESSIBLE_BOOT_DEVICE."
Which two actions should you take to eliminate the STOP error? (Choose Two)
A．Restart the Windows 2000 Setup by using the Windows 2000 Server CD-ROM.
B．Select Safe Mode from the Windows 2000 boot menu.
C．Remove the Windows 2000 Server CD-ROM from the CD-ROM drive.
D．Install a driver for the SCSI controller from a floppy disk.
E．Use Device Manager to update the driver for the SCSI controller.
第9题：
Recently three new applications were installed on all the desktops in a company branch. One of the applications causes Windows to crash on startup, but the technician is unable to find out which application it is. Without removing all three applications, which of the following is the BEST way to determine the cause of the crash?（）
第10题：
A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）