对于初次见面的客户以下那个行为是不恰当的()
第1题:
有一个客户给你(服务顾问)打电话咨询另一服务站给他的维修估价是否合理。服务顾问应当怎样做()
第2题:
关于预约步骤下列说法正确的是:()
第3题:
Write a letter in 130-150 words. 你公司是专营办公家具的外贸公司。请给你的客户David Howard先生写一封回信,信中应包括以下内容: ·确认对方的询问信,并且表达愿意为对方再次服务的友好意愿; ·介绍产品的特点、优点以及将给未来用户带来的好处; ·能给潜在客户提供服务和优惠,使客户产生购买欲望; ·敦促客户尽快决定,因为订晚了可能没有货源可供。
Dear Mr. Howard,
Thank you for your inquiry about our newly designed office furniture. It is a great pleasure to serve you again.
The items you inquired about in your letter dated March 8 are selling very well in many European countries. They are easy to use, convenient for filling documents, taking much less space than previous ones. In addition, they are 20% lower in price compared with our previous ones and those of our competitors.
Delivery can be made within 30 days after we receive your order. And a discount of 5 percent on the total value is possible if payment is made within 15days of delivery.
Please order without delay since our popular products may well be out of stock soon. We are looking forward to working on your order again. Yours sincerely,
略
第4题:
接到客户来电时,接线员/销售顾问正确的做法有()。
第5题:
对于接待次日的预约客户,服务专员需要做好哪些准备工作()
第6题:
在“欢迎”阶段,对于情感关系导向型的客户,我们可以:()
第7题:
预约分为主动预约与被动预约,主动预约是指服务站主动打电话给客户进行的预约招揽。()
第8题:
当顾客就是否签单犹豫不决时销售顾问不恰当的应对行为是()
第9题:
预约服务提供时间原则上以客户要求为主,从客户提交服务请求到服务开始提供最长不超过6小时。
第10题:
对于“随便看看”的客户如何应对是正确的()