Quality management ensures that an organization,product or service is （1）.It has four main components:quality planning,quality assurance,quality control and quality （2）.
A.guaranteed
B.sustain
C.good
D.consistent@@@SXB@@@A.improvement
B.change
C.spiral
D.evolution
第1题：
Quality attributes
A . are used to determine how effectively the organization accomplishes its goals
B . can be objective or subjective in nature
C . are specific quality characteristics for which a product is designed, built, and tested.
D . A and B.
E . B and C
第2题：
Which of the following statements about the cost of quality are true?
A . the cost of quality is the expense of nonconformance to requirements and specifications.
B . the cost of quality are mostly the direct responsibility of workers who are manufacturing the product.
C . quality control programs should be implemented when the cost of quality are deemed affordable by management.
D . A and B.
E . A and C
第3题：
Variables quality data are:
A . quantitative or qualitative data
B . quality data for which the product or service is designed and built
C . reflect measurements on a continuous scale of a characteristic of the produce or service.
D . Indicate management's understanding of the concept of variability
E . B and C only
第4题：
98 Which of the following statements about the cost of quality are true?
A. the cost of quality is the expense of nonconformance to requirements and specifications.
B. the cost of quality are mostly the direct responsibility of workers who are manufacturing the product.
C. quality control programs should be implemented when the cost of quality are deemed affordable by management.
D. A and B.
E. A and C
第5题：
143 Quality attributes
A. are used to determine how effectively the organization accomplishes its goals
B. can be objective or subjective in nature
C. are specific quality characteristics for which a product is designed, built, and tested.
D. A and B.
E. B and C
第6题：
Most quality problems:
A . originate in the quality department where the ultimate responsibility for quality rests.
B . originate on the shop floor because of waste and product rework.
C . are the results of management inattention to potential quality improvement ideas.
D . could be eliminated if shop supervisors monitored their work more closely.
E . A and B
第7题：
16 Which of the following statements about the cost of quality are true?
A. the cost of quality is the expense of nonconformance to requirements and specifications.
B. the cost of quality are mostly the direct responsibility of workers who are manufacturing the product. C. quality control programs should be implemented when the cost of quality are deemed affordable by management.
D. A and B.
E. A and C
第8题：
Attributes quality data are:
A . quantitative or qualitative data
B . quality data for which the products or services is designed and built.
C . reflect measurements on a continuous scale of a characteristic of the product or service
D . indicate management's understanding of the concept of variability
E . A and B only
第9题：
172 Variables quality data are:
A. quantitative or qualitative data
B. quality data for which the product or service is designed and built
C. reflect measurements on a continuous scale of a characteristic of the produce or service
D. Indicate management's understanding of the concept of variability
E. B and C only
第10题：
54 Variables quality data are:
A. quantitative or qualitative data
B. quality data for which the product or service is designed and built
C. reflect measurements on a continuous scale of a characteristic of the produce or service.
D. Indicate management's understanding of the concept of variability
E. B and C only