Install a USB serial adapter
Connect to a USB hub
Use an external modem
Use an Ethernet card
第1题：
A user reports that when the phone rings in their house the wireless on their laptops becomes disconnected. Which of the following BEST describes the issue?（）
第2题：
A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）
第3题：
A.The SSID broadcast is disabled.
B.Wireless router is improperly configured.
C.The user is connecting to the wrong SSID
D.The wireless NIC is defective.
第4题：
A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?（）
第5题：
A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）
第6题：
A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）
第7题：
A user states that the LCD display on their laptop has intermittent lines on the screen. The technician notices that when the display panel is moved, the line appears and then disappears. Which of the following is the MOST likely cause?（）
第8题：
You are the domain administrator for . Active Directory domain. All client computers run Windows XP Professional.A user reports that she attempted to log on six times unsuccessfully. She reports that she logged on successfully yesterday. You discover that the user reset her password three days ago to comply with a new security policy that requires strong passwords.The account policies that are applied in the Domain Security Group Policy object (GPO) as shown in the following table.You need to ensure that the user can log on to the domain.What should you do?（）
A. Reset the password for the computer account.
B. Unlock the user account.
C. In the user account properties, select the Password never expires check box for the user account.
D. In the user account properties, select the User must change password on next logon check box for the user account.
第9题：
A user is attempting to connect to the network remotely using a laptop and dial-up. The user plugsthe cable into the only available laptop connection, but the connector is loose inside the port. TheMOST likely reason the connector is loose is the:（）
第10题：
A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）