单选题A technician cannot access the print queue to delete a print job. Which of the following is the MOST likely cause of this issue? （）A Print spooler has stalledB Device driver has failureC Incorrect form is printingD Incompatible driver is installed

第1题：

第2题：

An Information Technology （IT） staff has many calls from users who are unable to print or who lose print jobs.  After investigation， the IT staff has determined that the print spooler is stopping sporadically.  Which of the following actions in IBM Director would best resolve the issue？（）

• A、Create an Event Action Plan to monitor the NT Event Log for Print Spooler errors.Set a task to restart the print spooler when stopped.Apply this plan to print servers.
• B、Using Event Management， create an Event Action Plan with a print spooler filter and set a task to restart the print spooler when stopped.  Apply this plan to print servers.
• C、Using Resource Manager， create a threshold to monitor the print spooler queue.Create an Event Action Plan with a print spooler filter and set a task to restart the print spooler when the queue gets above 10 jobs.Apply this plan to print servers.
• D、Using Process Management， create a threshold to monitor to set an error condition when the print spooler has stopped.Create an Event Action Plan using this filter and create a task to restart the print spooler when stopped. Apply plan to print servers.

第3题：

第4题：

A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem？（）

• A、The new computer is printing to the wrong IP address.
• B、The new computer is using the wrong protocol.
• C、The driver port is not setup correctly.
• D、The option has not been selected on the driver.

第5题：

An administrator has just installed a new NIC into the server. The system POSTs fine and the NIC is recognized by the OS， but it does not receive an IP address. Which of the following is the MOST likely cause of this？（）

• A、The NIC is not on the HCL.
• B、The driver is incorrect on the server.
• C、The patch cable has not been seated properly.
• D、The NIC is not seated properly.

第6题：

A technician cannot access the print queue to delete a print job. Which of the following is the MOST likely cause of this issue? （）

• A、Print spooler has stalled
• B、Device driver has failure
• C、Incorrect form is printing
• D、Incompatible driver is installed

第7题：

Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）

• A、The network connection is unavailable.
• B、The printer is offline.
• C、The user does not have the proper security permissions.
• D、The print spooler is stopped.

第8题：

第9题：

A technician plugs a USB device into the computer. The system tray displays a message that reports the device is installed, but may not work properly. Which of the following is the MOST likely cause of the message?（）

• A、The device needs a firmware update
• B、The device needs an updated driver installed
• C、The plugged in device is too slow for the USB port speed
• D、The device is incompatible with the installed version of Windows

第10题：

Users are having trouble printing in terminal services. The administrator finds that whenever a certain user prints the print spooler crashes. Which of the following is the MOST likely problem?（）

• A、The user is using a PostScript driver.
• B、The printer is not on the HCL.
• C、The user does not have the appropriate permissions to print.
• D、The printer driver is not installed on the terminal server.