The technician is repairing a PC which appears to have a fai

第1题：

第2题：

A technician turns on a PC and before the computer boots up, the technician is prompted for apassword. The technician does not know the password. Which of the following can the techniciando to allow access to the PC?（） (Select TWO).

• A、Set the clear password jumper on the motherboard
• B、Enter the BIOS setup and select the clear password setting
• C、Remove the power cord from the power supply and then plug it back in
• D、Power cycle the PC
• E、Remove the CMOS battery for 15 minutes

第3题：

第4题：

A user is reporting that a PC will suddenly shut down without warning. The PC boots up with no problems, but after using the PC for a short time, the PC turns off. Which of the following components should the technician check?（） (Select TWO).

• A、CPU fan
• B、RAM
• C、Hard drive
• D、Power supply
• E、Video card

第5题：

A technician is renaming files on a PC from a command prompt and is currently in the root of driveC: Which of the following commands should the technician use to move to a different directory? （）

• A、CD
• B、DIR
• C、MD
• D、RD

第6题：

第7题：

Which of the following is unsafe for a technician to use when troubleshooting or repairing a CRT monitor?（）

• A、Anti-static pad
• B、Anti-static wrist strap
• C、Rubber gloves
• D、Multimeter

第8题：

第9题：

A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC’s issue?（）

• A、Faulty RAM
• B、240 volt Kitchen outlets
• C、Power Brownouts
• D、Excessive Heat

第10题：

A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

• A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
• B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
• C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
• D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.