单选题Users are reporting that they are still experiencing network issues even though a fix was recentlyapplied. Which of the following troubleshooting methodology steps is the administrator using?（）A Escalating the problemB Testing the solution and identify

题目

单选题

Users are reporting that they are still experiencing network issues even though a fix was recentlyapplied. Which of the following troubleshooting methodology steps is the administrator using?（）

Escalating the problem

Testing the solution and identifying the effects

Continuing to gather information about the same symptoms

Documenting the solution and the entire process

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相似问题和答案

第1题：

Users are reporting that they are still experiencing network issues even though a fix was recentlyapplied. Which of the following troubleshooting methodology steps is the administrator using?()

A. Escalating the problem

B. Testing the solution and identifying the effects

C. Continuing to gather information about the same symptoms

D. Documenting the solution and the entire process

参考答案：B

第2题：

Several users from the same location are reporting problems accessing the intranet server. Anadministrator has verified that no other remote areas are having issues connecting to the sameserver.Which of the following steps should the administrator perform NEXT?（）

A. Determine what has changed

B. Test a solution.

C. Establish the most probable cause

D. Escalate the problem to the right section

参考答案：A

第3题：

The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

A. Verity full system functionality

B. Identify the main problem and question the user

C. Document their findings, actions, and outcomes

D. Escalate the issue to upper management

参考答案：A

第4题：

A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）

A、Remotely connect to the user's laptop and review the network configuration settings
B、Ping the web server from inside the network to ensure it is still up and running.
C、Check to make sure the company's website is accessible from the Internet.
D、Ensure the Ethernet cable is securely plugged into the user's laptop

正确答案:C

第5题：

Web users are reporting issues downloading various types of media. Which of the following shouldthe administrator do FIRST?（）

A、Find out what has recently changed on the network
B、Create an action plan and solution identifying potential effects.
C、Continue to gather information and see what other problems may exist.
D、Determine the most probable cause.

正确答案:C

第6题：

A client is having problems connecting remotely after replacing a router. An administrator has justcreated an action plan.Which of the following is the NEXT step the administrator should perform to resolve this issue?（）

A. Implement and test the solution.

B. Determine if escalation is necessary.

C. Identify the affected areas of the network.

D. Identify the results and effects of the solution

参考答案：A

第7题：

An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）

A、Gather information from users.
B、Reboot the server.
C、Apply the latest service packs to the operating system.
D、Perform a root cause analysis

正确答案:D

第8题：

Web users are reporting issues downloading various types of media. Which of the following shouldthe administrator do FIRST?()

A. Find out what has recently changed on the network

B. Create an action plan and solution identifying potential effects.

C. Continue to gather information and see what other problems may exist.

D. Determine the most probable cause.

参考答案：C

第9题：

Several users from the same location are reporting problems accessing the intranet server. An administrator has verified that no other remote areas are having issues connecting to the same server. Which of the following steps should the administrator perform NEXT?（）

A、Determine what has changed
B、Test a solution.
C、Establish the most probable cause
D、Escalate the problem to the right section

正确答案:A

第10题：

A、Verity full system functionality
B、Identify the main problem and question the user
C、Document their findings, actions, and outcomes
D、Escalate the issue to upper management

正确答案:A

单选题Users are reporting that they are still experiencing network issues even though a fix was recentlyapplied. Which of the following troubleshooting methodology steps is the administrator using?（）A Escalating the problemB Testing the solution and identify

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