Gather information from users.
Reboot the server.
Apply the latest service packs to the operating system.
Perform a root cause analysis.
第1题：
An administrator is unsuccessful in adding VLAN 50 to aswitch. While troubleshooting the problem, the administrator views the output of the show vtp status command, which is displayed in the graphic. What commands must be issued on this switch to add VLAN 50 to the database?（）
A. Switch(config-if)# switchport access vlan 50
B. Switch(vlan)# vtp server
C. Switch(config)# config-revision 20
D. Switch(config)# vlan 50 name Tech
E. Switch(vlan)# vlan 50
F. Switch(vlan)# switchport trunk vlan 50
第2题：
A technician is troubleshooting a host connectivity problem. The host is unable to ping a server connected to Switch_A. Based on the results of the testing, what could be the problem（）。
第3题：
While troubleshooting a video problem on an application server, the system administrator has determined that the video firmware should be updated. Which of the following sources should be used to locate an appropriate update for this hardware?（）
A. Third-party manufacturer
B. Video chipset manufacturer
C. Server manufacturer
D. Operating system manufacturer
E. Shareware file sharing site
第4题：
Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）
第5题：
While troubleshooting a video problem on an application server, the system administrator has determined that the video firmware should be updated. Which of the following sources should be used to locate an appropriate update for this hardware?（）
第6题：
While troubleshooting a connectivity problem, a network administrator notices that a port status LED on a Cisco Catalyst series switch is alternating green and amber. Which condition could this indicate?（）
第7题：
Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?（）
第8题：
A. Establish a new theory of probable cause.
B. Reverse the change.
C. Implement the next logical change.
D. Perform a root cause analysis.
第9题：
When an administrator is troubleshooting a system， which of the following describes the NEXT course of action if a change does not solve the problem？（）
第10题：
An administrator has encountered a problem with a particular piece of software installed on the server and begins the troubleshooting process. Which of the following is the FIRST place the administrator should look for specific information about the problem?（）