Test the theory to determine if the solution will correct the issue， list all other possible causes.
Verify full system functionality.
Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.
Establish a theory of probable cause based on previous tests and determine next steps toresolve
第1题：
An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）
第2题：
An administrator notes that after a recent power outage, some open files were corrupted on one affected file server. Which of the following items should the administrator consider to determine the cause of this corruption?（）
第3题：
A client is having problems connecting remotely after replacing a router. An administrator has justcreated an action plan.Which of the following is the NEXT step the administrator should perform to resolve this issue?（）
A. Implement and test the solution.
B. Determine if escalation is necessary.
C. Identify the affected areas of the network.
D. Identify the results and effects of the solution
第4题：
An administrator has set up a company’s intranet server.Users should be able to access it but nousers are able to.The administrator verifies that the website is accessible by IP address.Which of the following should the administrator look at FIRST to resolve the issue？（）
第5题：
Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?（）
第6题：
Several users from the same location are reporting problems accessing the intranet server. An administrator has verified that no other remote areas are having issues connecting to the same server. Which of the following steps should the administrator perform NEXT?（）
第7题：
An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots. Which of the following should be the administrator’s NEXT troubleshooting step？（）
第8题：
Several users from the same location are reporting problems accessing the intranet server. Anadministrator has verified that no other remote areas are having issues connecting to the sameserver.Which of the following steps should the administrator perform NEXT?（）
A. Determine what has changed
B. Test a solution.
C. Establish the most probable cause
D. Escalate the problem to the right section
第9题：
An administrator is having problems with a server’s built-in I/O devices such as keyboard and USB ports. Which of the following is the BEST solution to resolve the problem？（）
第10题：
Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）