POST diagnostic card
Power supply tester
Loop back plug
Cable tester
第1题:
Overall objective of financial reporting is to provide financial information useful to internal users in making economic decisions.()
第2题:
A. Put all other work orders on hold and assist the user with all their computer issues.
B. Have another technician take over support calls for this user.
C. Explain that the user needs to fill out a work order for the computer problems.
D. Ask the user to call another technician for more in-depth assistance.
第3题:
听力原文:The primary objective of financial reporting is to provide information useful for making investment and lending decisions.
(6)
A.The financial reporting is to provide information for the investors and lenders only.
B.The main aim of financial reporting is to offer information useful for decision-making.
C.Investment and lending decisions can be made from the financial reporting.
D.Investment and lending decisions can not be made from the financial reporting.
第4题:
Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?()
第5题:
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?()
第6题:
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?()
A. Run chkdsk.
B. Run an antivirus program.
C. Replace the faulty mouse.
D. Remove any recently added hardware.
第7题:
A.A
B.B
C.C
D.D
第8题:
听力原文:The financial reporting is used to provide information useful for making investment and lending decision.
(2)
A.The objective of financial reporting is to provide information useful for making investment and lending decisions.
B.The financial reporting is useless.
C.The financial reporting can't help people to decide whether they invest on something or not.
D.The financial reporting has no objectives.
第9题:
A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?()
第10题:
A user reports that their PC is making a strange noise. Which of the following is the cause of the problem?()