Guest user account
Limited user account
Power user account
Administrator user account
第1题:
A. ESD mat
B. ESD wrist strap
C. Sealable plastic bag
D. Anti-static bag
第2题:
If a technician needs to convert a hard drive from Basic to Dynamic, which of the following utilities would the technician use?()
第3题:
A. Warn the user
B. Report through proper channels
C. Wipe the drive
D. Give the computer back to the user
第4题:
To force a user to use Ctrl-Alt-Delete to log into the computer, a technician can go to Control Panel then:()
第5题:
Under which of the following circumstances would a technician use IPCONFIG /RENEW?()
第6题:
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST?()
第7题:
A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC.Which of the following should the technician use to preserve the NIC? ()
第8题:
A. Put all other work orders on hold and assist the user with all their computer issues.
B. Have another technician take over support calls for this user.
C. Explain that the user needs to fill out a work order for the computer problems.
D. Ask the user to call another technician for more in-depth assistance.
第9题:
A network technician wants to use a packet analyzer to troubleshoot a reported problem with a user's workstation with IP address 192.168.1.45. To identify the workstation's packets the technician wants to use the workstation's MAC address. Which of the following protocols would provide the needed information?()
第10题:
A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation? ()