违法和不良信息举报 联系客服
免费注册 登录

A customer’s support technician finished installing their ne

题目
单选题
A customer’s support technician finished installing their new x366 server running Windows 2003 Enterprise Server and the IBM Director agent.  The customer applied the latest BIOS and firmware drivers available on the Web for the system.  The problem is that the x366 runs for a few minutes and then reboots itself.  Which of the following should be checked first？（）
A

Configure the box with RAID-1 and not RAID-5.

B

Disable Hyperthreading feature on the machine.

C

Ensure the Watchdog timers on the RSA-II are disabled.

D

Replace the Windows NTLDR file on the root partition from another copy of the Windows OS files.

如果没有搜索结果或未解决您的问题，请直接 联系老师 获取答案。
相似问题和答案

第1题：

资料：Desktop Support for Private Equity Firm in Midtown
-Manhattan
-Contract role
The Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC's, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC's, deploying and configuring software and managing technology requests and account creation.
This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.
Responsibilities
-Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.
-Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.
Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.
Monitor and test fixes to ensure problems have been adequately resolved.
Image and configure desktops and laptops using an enterprise imaging solution.
-Quickly escalate, track and close incident tickets to ensure high client satisfaction.

Requirements
-Experience in working in hedge funds, fund-of-fund or private equity firms, smaller organizations where ability to learn range of technologies was required; and/or client facing/field service roles are all a plus.
-Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organization.
-Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.
-Strong knowledge of Windows 7, Active Directory and Exchange.
-Strong knowledge of MS Office 2010 required.
-Knowledge of network printer installation, setup and troubleshooting.
-Knowledge of virtualization technologies.
-Working knowledge of mobile devices-add, remove, reactivate, migrate users etc.

Which of the following is NOT the Desktop Support Technician's responsibility?

A.Supporting PC hardware.
B.Installing and upgrading hardware.
C.Bringing repaired PCs to customers.
D.Imaging and configuring desktops and laptops.

答案：C
解析：
本题考查的是细节理解。
【关键词】NOT;esktop Support Technician's; responsibility
【主题句】第2自然段Responsibilities职责
-Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.为公司终端用户电脑运行环境安装、配置、维护及支持电脑硬件和软件。
Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.
Image and configure desktops and laptops using an enterprise imaging solution. 在桌面上执行手动修复，包括安装及升级硬件/软件，安装硬件并配置系统和应用。使用企业成像解决方案成像及配置台式机和笔记本电脑。
【解析】本题的问题是“下列哪项不是桌面支持技术员的职责？”。A选项“支持电脑硬件”，B选项“安装及升级硬件”，C选项“将修好的电脑送达顾客”，D选项“成像及配置台式机和笔记本电脑”。根据主题句可知，选项A、B、D都提到了。

第2题：

A technician just finished installing a new printer on an end user’s computer. Which of thefollowing will enable the technician to see the test page option for the printer?（）

  • A、Right-click on the printer and select Properties
  • B、Double click on the printer icon
  • C、Right-click on the printer and select Set as Default
  • D、Right-click on the printer and select Open

正确答案:A

第3题：

A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?()

A. Perform a full system backup.

B. Follow up with the customer, verifying satisfaction.

C. Ask their manager to contact the customer.

D. Perform a complimentary virus scan.


参考答案：B

第4题：

A network technician is installing a small wireless network. A requirement is that individual users must authenticate using usernames and passwords. Which of the following technologies would support users authenticating with encrypted usernames and passwords?（）

  • A、WPA TLS
  • B、WPA PEAP
  • C、64-bit WEP
  • D、128-bit WEP

正确答案:B

第5题：

Mike, a technician, is installing a wireless router for a client. Which of the following is MOST important when installing a wireless router?（）

  • A、Location
  • B、DCPA
  • C、SSID
  • D、Number of client machines

正确答案:A

第6题：

资料：Desktop Support for Private Equity Firm in Midtown
-Manhattan
-Contract role
The Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC's, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC's, deploying and configuring software and managing technology requests and account creation.
This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.
Responsibilities
-Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.
-Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.
Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.
Monitor and test fixes to ensure problems have been adequately resolved.
Image and configure desktops and laptops using an enterprise imaging solution.
-Quickly escalate, track and close incident tickets to ensure high client satisfaction.

Requirements
-Experience in working in hedge funds, fund-of-fund or private equity firms, smaller organizations where ability to learn range of technologies was required; and/or client facing/field service roles are all a plus.
-Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organization.
-Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.
-Strong knowledge of Windows 7, Active Directory and Exchange.
-Strong knowledge of MS Office 2010 required.
-Knowledge of network printer installation, setup and troubleshooting.
-Knowledge of virtualization technologies.
-Working knowledge of mobile devices-add, remove, reactivate, migrate users etc.

Which of the following machinery is NOT among the repairable list of a Desktop Support Technician?

A.Laptop.
B.Mobile phone.
C.Radio.
D.Printer.

答案：C
解析：
本题考查的是细节理解。
【关键词】NOT;mong the repairable list; Desktop Support Technician
【主题句】第3自然段Requirements 要求
-Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.丰富的电脑硬件知识，包括笔记本电脑、台式机、电话和企业台式机应用程序。
-Knowledge of network printer installation, setup and troubleshooting.网络打印机安装、设置及故障排解知识。
【解析】本题的问题是“下列哪项不属于桌面支持技术员的维修范围？”。A选项“笔记本电脑”，B选项“移动电话”，C选项“收音机”，D选项“打印机”。根据主题句可知，选项A、B、D都提到了。

第7题：

What is the key objective of the plan phase？ Select exactly 1 answer（s） from the following：（）。

  • A、identify the activities involved in installing and configuring equipment at a customer’s site or sites
  • B、Describe the day-to-day activities required to support， manage， and monitor a newly implemented system
  • C、Assess current network readiness， site readiness， and operational readiness in preparation for designing a solution proposal
  • D、Gain an understanding of high-level business and technical requirement

正确答案:A

第8题：

A network technician is installing a new managed 10/100 Mbps switch on the network. The network has an older printer with a 10Mbps network adapter that will be moved to the new switch.Which of the following settings on the switch will need to be configured to support the printer?（）

A. MAC filtering

B. IP address

C. PoE

D. Port speed


参考答案：D

第9题：

A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

  • A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
  • B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
  • C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
  • D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

正确答案:B

第10题：

A technician is installing a basic router for a SOHO network. After installing the router the PCs connected to it are not able to acquire an IP address. Which of the following did the technician fail to configure correctly？（）

  • A、DHCP
  • B、DNS
  • C、WINS
  • D、NAT

正确答案:A

更多相关问题
相关内容