We have to claim for your delay

Dear Sirs,

The order mentioned above was delivered to our warehouse 2 days after it arrived in Chicago 8th Jan. and we regret that we have to complain about the conditions in which we received it.

In our order we stipulated that we required four dozen of your men's suits pattern CS/7, and in your invoice, No. CP/78, you charged us for this quantity, but it is clear that you have packed only three dozen in Case 3, 【B1】______ . We would therefore appreciate an explanation and your prompt action to send us the missing dozen suits.

Very much more serious is the condition of the ladies' trousers suits that you packed in Case 2. Of the six dozen that this case contains, 【B2】______ . It is quite clear that this is solely due to the totally inadequate way in which they had been packed for you had not lined the case with any waterproof paper. 【B3】______

【B4】______ , whereas in our order we had stated that we required your pattern CS/9 which is stated in your catalogue as being made up from heavy-weight material. There is no market here for tropical suits, and so we must emphasize 【B5】______ .

We must stress that the mistakes that you have made in this first order we have placed with you have caused considerable problems for us. We had hoped to include your products in the Spring Sale that is due to open at the end of February, but as it is, it is now clear that we shall not be able to do so. We wish to stress, therefore, that unless you take immediate action to correct the mistakes that you have made, 【B6】______ .

We now expect your prompt reply.

Yours,

Faithfully

A. please correct all the mistakes as soon as possible

B. that we expect you to replace these suits that have been wrongly delivered with those we ordered without delay

C. we shall certainly not consider further orders with you and shall report your company to the American Trade Promotion Office in New York

D. and we think the price is a little bit too high

E. forty have become very sodden in transit and most of these show signs of rotting

F. we are also surprised that you appear to have sent us three dozen lightweight gentlemen's suits in Case 1

G. we therefore expect your prompt action to remedy this situation

H. and there is no sign of the missing dozen in either Case 1 or 2

【B1】______

A.pride

B.pleasure

C.interest

D.consideration

We’d like to have a ________ talk with your security officer of your corps.

A.one by one

B.side-by-side

C.face-to-face

D.in turn

We hope that we may have an opportunity of cooperating with you() your business extension.

A、to

B、in

C、into

D、on

We have lodged a claim () ABC & Co.() the quality of the goods shipped()m.v. “Peace”.

A、against, for, by

B、with, for, under

C、on, against, as per

D、to, for, per

A unless you will have ;

B unless you don’t have ;

C unless you have

A、Unless

B、As

C、If

A、If

B、To be provided

C、Provided Except

We have repeatedly requested payment of $800,()your overdue account.

A、on

B、for

C、with

D、in

Considering your financial situations, which we realize have not been good recently, we have not () you for payment.

A、compressed

B、pressured

C、pressed

D、stessed