第1题：
以下英汉对照正确的有()。
A.“服务费用是多少钱?”译成英文是：How about the service charge?
B.“短信回执每笔一元。”译成英文是：One yuan for SMS service.
C.“请写下您的手机号码。”译成英文是：Please write your phone number here.
D.“汇款寄达后，我们会电话通知您。”译成英文是：We will in form you when the money arrives there.
第2题：
Clerk:Central Ballet. ?
Customer: Yes, what's on tonight?
Clerk: Sleeping Beauty.
A． May I help you
B． What do you want
C． Can you speak out
D． What's the matter
第3题：
以下英汉对照错误的是()。
A.“服务费用是多少钱?”译成英文是：How about the service charge?
B.“短信回执每笔一元。”译成英文是：One yuan for SMS service.
C.“请写下您的手机号码。”译成英文是：Please write down your mobile phone number here.
D.“汇款寄达后，我们会发短信通知您。”译成英文是：We will inform you when the money arrives there.
第4题：
第5题：
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____
Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.
Top notch service will create______2___and a returning customer, which is what we all must strive for.
Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.
Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.
A. vitalB. optionalC. priorityD. offeredE. loyalty
第6题：
A:What’s the matter?
B:Just a minute, please.
C:What can I do for you?
D:Can I help you?
第7题：
CLERK: Hello, Big City Electricity, how may I help you today
PETERS:__1__.
CLERK: May I have your account number
PETERS: Certainly, it’s 4392107.
CLERK: Thank you, is this Mr. Peters
PETERS: Yes, this is Mr. Peters.
CLERK: Thank you. What can I help you with
PETERS: ___2_.
CLERK: I’m sorry to hear that___2_.
PETERS: The bill is 300% higher than last month.
CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.
PETERS: OK, Thank you for your help.
CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity
PETERS: I usually pay about $50 a month.
CLERK: Thank you.___4_
PETERS: $200. I can’t understand why.
CLERK: Yes, Mr. Peters. Was your usage different in any way
PETERS: No, it was an average month.
CLERK: I’m sorry there certainly seems to be a mistake.
PETERS: Well, I’m happy you agree with me.
CLERK: I’ll contact a service representative. And what’s your phone number
PETERS: 408-533-0875
CLERK:___5_. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.
A. I think I’ve been overcharged for the past month.
B. I’m terribly sorry about the mistake.
C. I’m calling concerning my electricity bill.
D. And how much did we charge on this bill
E. Why do you think we charged you too much
第8题：
以下英汉对照正确的有()。
A、“服务费用是多少钱?”“How about the service charge?”
B、“短信回执每笔一元。”“One yuan for SMS service.”
C、“请写下您的手机号码。”“Please write your phone number here.”
D、“汇款寄达后,我们会电话通知您。”“We will inform. you when the money arrives there.”
第9题：
You are developing a Windows Communication Foundation (WCF) service. The service operation takes a customer number as the only argument and returns information about the customer. The service requires a security token in the header of the message. You need to create a message contract for the service.Which code segment should you use?（）
A.
B.
C.
D.
第10题：