第1题：
CLERK: Hello, Big City Electricity, how may I help you today
PETERS:__1__.
CLERK: May I have your account number
PETERS: Certainly, it’s 4392107.
CLERK: Thank you, is this Mr. Peters
PETERS: Yes, this is Mr. Peters.
CLERK: Thank you. What can I help you with
PETERS: ___2_.
CLERK: I’m sorry to hear that___2_.
PETERS: The bill is 300% higher than last month.
CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.
PETERS: OK, Thank you for your help.
CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity
PETERS: I usually pay about $50 a month.
CLERK: Thank you.___4_
PETERS: $200. I can’t understand why.
CLERK: Yes, Mr. Peters. Was your usage different in any way
PETERS: No, it was an average month.
CLERK: I’m sorry there certainly seems to be a mistake.
PETERS: Well, I’m happy you agree with me.
CLERK: I’ll contact a service representative. And what’s your phone number
PETERS: 408-533-0875
CLERK:___5_. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.
A. I think I’ve been overcharged for the past month.
B. I’m terribly sorry about the mistake.
C. I’m calling concerning my electricity bill.
D. And how much did we charge on this bill
E. Why do you think we charged you too much
第2题：
Thank you ______ advance for your help and we look forward to receiving your recommendations.
A、at
B、from
C、in
D、to
第3题：
(A) No, no, thank you.
(B) I’m looking for a blue raincoat, size 36.
(C) It’s doesn’t matter.
(D) It’s none of your business.
正确答案：B
解答参考：当销售人员问Is there anything I can do for you?意思是：您要买点什么?应该回答想要买的东西，故选B。
第4题：
Thank you very much for your _________(invite). But I’m so sorry that I can’t come to your party tomorrow.
第5题：
A、Go
B、Come
C、Thanks
D、Thank you
第6题：
I will thank you for ()me that everything is under control.
A、your informing
B、you have informed
C、your information
D、you inform
第7题：
– Thank you for your help. -- ______________.
A、Thank you.
B、Nice to see you.
C、I’m fine.
D、You’re welcome.
第8题：
A. Happy birthday to you.
B. Let me help you with your maths.
C. Please remember me to your mum.
D. Don’t forget to post the letter.
第9题：
Shop assistant: May I help you, sir?
Customer:________.
A、Mind your own business
B、Sorry.I don't need your help,thank you
C、I'm just looking.Thanks.
D、If you want to help me,I'll be glad to accept it
第10题：
Thank you for ______.
A.a information
B.the informations
C.your information
D.your informations