Questions 19~22 refer to the following memo
Glenford Manufacturing, Inc.
Official Communication
From: Sean Carmichael, Operations Department
To:Inna Tucker, Sales Department Manager
The monthly sales staff meeting has been relocated from auditorium 3 to room 402. Auditorium 3 will be undergoing repairs from April 8-15, which is why it will be unavailable for your usual meeting on the 10th.
Room 402 contains the same audiovisual capabilities as auditorium 3, but its seating capacity is smaller. It can only fit 65 people comfortably, whereas the auditorium can do over 100.
If this change is unacceptable, there are two alternatives. First, auditorium 2 is available on the afternoon of the 10th. It holds as many people as auditorium 3, but it has really outdated electronic equipment compared to auditorium 3. And second, if the meeting is rescheduled for after the 15th, the newly refurbished auditorium 3 will be available to you.
Please contact me or another member of the operations department if you wish to change your current room reservation.
Thank you and have a nice day.
What advantage does Room 402 have over auditorium 2?
A. It can seat more people
B. It has better technology
C. Its seats are more comfortable
D. It was recently refurbished
At which of the following times should the administrator refer to the HCL?()
A. Prior to purchasing hardware
B. Before installation
C. When installing drivers
D. After installation
参考答案：A
第4题：
Questions 41-43 refer to the following e-mail.
From: Brad Taylor
To: Arlene Petronos
Subject: Book reviews
Date: Thurs, Nov 22 2007
Dear Ms. Petronos,
Allow me to congratulate you again on becoming part of our online magazine writing team. As you
learned in an earlier communication, you will be writing reviews of recently published non-fiction
books.
By Monday next week, you will receive your() assignment parcel, which will contain copies of the
A.almost
B.late
C.first
D.last
答案：C
解析：
第5题：
Questions 57-60 refer to the following memo.
TO: ALL GGBA members
FROM: Stephen McFarlane, GGBA President
Attention all owners and managers, your attendance is requested at the monthly GGBA meeting on February 12. Please find the agenda below. Let me know if you have any questions about the meeting.
-Stephen
Greater Glasgow Business Association （ GGBA）
February 12, 10:00 AM.
Palmer Place Restaurant, 98 Duke St, Glasgow
Agenda
I. Welcome address from Stephen McFarlane
II. New members and special guests
III. GGBA Business
A. Direction and Plans for Next Year
B. Committee Updates
1）Special Events Committee
2）Marketing & Publicity Committee
3）GGBA Web Site Development Committee
4）Community Outreach Committee
C. GGBA Business /Social Event February 24
IV. Other
What will probably NOT be discussed at the GGBA meeting?
A. The association's advertising plans.
B. The results of recent committee.
C. Plans for future GGBA events.
D. The design of the GGBA Web site.
答案：A
解析：
BCD 在文中都有提及，即Committee Updates， GGBA Business/Social Event， GGBA Web Site Development Committee。文中未提及广告方面的事宜，故选A。
第6题：
Which of the following is not an interactive activity?
A.Looking at the picture below and discussing the questions with your partner．
B.Listening to the tape again and retelling the story with the filled chart．
C.Discussing the following questions in group．
D.Asking another group to give you some advice on improving your work．
Questions 47-49 refer to the following letter.
July 22, 2008
WESLEY MOORE
Customer Service Department
Americana Airlines
West Los Angeles, CA
90025, USA
Dear Mr. Moore,
On July 15, I () AMA flight #701 from San Francisco to Los Angeles. I have no complaint about the
A.take
B.will take
C.have taken
D.took
答案：D
解析：
第10题：
Questions 67~68 refer to the following memo.
Bayside View Hotel
To: ALL Employees
From: Edgar Wagner, Hotel Manager
Re: Bayside View Hotel Customer Satisfaction Survey
July 20
Dear Employees,
As part of our ongoing effort to ensure that the Bayside View Hotel remains one of the premier hotels in the country, we have conducted our annual customer satisfaction survey.
The survey results showed customer satisfaction improved in two of four key service areas compared with the results from a survey done twelve months earlier. The areas showing improvement are Housekeeping and Food Services. Customer rating for Concierge Services remained the same, while a noticeable drop was shown for Front Desk Services.
Your department managers will provide you with more detailed results of the survey that pertain to your specific area of work, and will suggest ways to improve on services rated less than satisfactory.
What is indicated about the survey?
A. It was completed by hotel staff.
B. It will be used to decide promotions.
C. It was recently revised.
D. It is conducted every year.
