ASorry, he is busy at the moment.
BNo, you can't.
CSorry, you can't.
DI don't know.
第1题：
—Hello, may I have an appointment with the headmaster? —________________.
A.Sorry, I don't know you
B.No, you can't
C.Certainly. Wait a minute, please
D.Let me see
第2题：
A、OK, please wait .
B、Yes, I will ask him to answer the phone.
C、One moment, please.
第3题：
A、Yes.
B、Thank you.
C、Hello.
D、I’m Nancy Brook.
第4题：
Secretary: Hello,_______ May I help you?
Caller: Yes, this is Albert Kordell. May I speak to Elaine Strong, please.
A、Ultimate Computers.
B、Who are you?
C、Who is speaking?
D、I'm the secretary.
第5题：
Client: Hello. May I speak to Mr. Black?
Secretary:_______
A: Speaking, please
B: I ’m sorry. He ’s at a meeting right now.
C: Hello. Who ’re you, please?
D: Hello. Thank you for calling.
第6题：
A I don't think you are worth
B Let me pay for it ;
C I think you may talk to your boss
第7题：
A、Hang up
B、Hold the line
C、Hold up
D、You must wait
第8题：
A. Sorry, he is busy at the moment
B. No, you can't
C. Sorry, you can't
D. I don't know
第9题：
–– Secretary: Hello.______ May I help you?
–– Caller: Yes, this is Albert Cordell. May I speak to Elaine Strong, please?
A: Ultimate Computers.
B: Who are you?
C: Who is speaking?
D: I ’m the secretar y.
第10题：
Nicholas: Hello. May I speak to Tom?
Tom: ______
A、Sorry, the number is engaged. Will you hold?
B、Hello. Who're you, please?
C、Hello. Thank you for calling.
D、Yes, speaking.