第1题：
29． Which of the following is NOT true?
A． The test is the most important for a student．
B． After class ,you should review what you have learned．
C． You should listen to your teacher and take notes carefully in class．
D． When you plan your time ,you should think of the time for eating ,sleeping and so on
第2题：
A You are welcome. You can visit us any time you like. ;
B That’s alright. I’ll wait for your reply as soon as possible. ;
C Sure, we will try our best jointly to deal with the issue.
答案：C
解析：本句意思：我能否建议我们见面讨论一下这个问题，并提出一个双方都满意的解决方案?You are welcome. You can visit us any time you like.意思为：不客气你可以随时来拜访我们。That’s alright. I’ll wait for your reply as soon as possible意思为：好的，我会尽快等待你的回复。Sure, we will try our best jointly to deal with the issue意思为：当然，我们会共同努力解决这个问题。根据句意，选C。
第3题：
A. Happy birthday to you.
B. Let me help you with your maths.
C. Please remember me to your mum.
D. Don’t forget to post the letter.
第4题：
Will you please let us know details of any lines of goods which you think are ()for your market.
A、interesting
B、suitable
C、proper
D、desirable
第5题：
You could have ( )your spare time much better if you had planned well.
A.employed
B.hired
C.mastered
D.managed
第6题：
A I don't think you are worth
B Let me pay for it ;
C I think you may talk to your boss
第7题：
根据短文内容把下列句子填到短文相对应的地方，把与句子相对应的字母填入括号。
A、 But what your pants or jacket or bag could charge your phone, or laptop or anything else?
B、 The fabric is developed by Intelligent Textiles.
C、 Imagine having jeans that charge your phone just by putting it in your pocket.
D、 It is a lot different from having to remember to plug in your phone.
E、 And that’s all great, but would this ever be made it into your home, and charge your phone or laptop someday?
21、 （）. That’ s what this material does、 It is developed for the British Army. The fabric is made of yarn. The yarn can conduct electricity from a battery pack to anywhere in your clothing、 It can charge your gadgets on contact.
22、（）. It can carry either power or data through a soldier’ s clothes, helmet, or backpack. It can gear that otherwise needs separate power sources. The materials have been field tested、 But they still need to be weather—proofed.
23、 （）? Right now, charging up a battery sti1l involves wires, chargers, and sockets. Inductive charging is developing. But you can not just put your phone down on any surface and start powering up.
24、 （）? And what if that could be hacked together with some kind of inductive charging? You’d be able to almost totally cut the cord with your gadgets. Yes, you’d need to charge up whatever power source you’re using now and then. But keep a pair of khakis plugged in while they hang in the closet. 25（）
参考答案：21、B 22、E 23、C 24、D 25、A
第8题：
If it has been over 12 hours since you missed a dose, you should .
A. change the amount of your next dose
B, eat more when taking your next dose
C. have a dose as soon as you remember
D. take the next dose at your regular time
第9题：
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.
21. Whom do angry customers tend to aim their dissatisfaction and complaints at?
A. Staff members.
B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should().
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means().
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude?
A. Be concerned.
B. Be patient.
C. Be amused.
25. Which of the following statements is true according to the passage?
A. When the customers complain, you needn't listen carefully.
B. You needn't say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
参考答案：21-25：ACBCC
第10题：
A:Could you ring them up please? I'm sometimes quite nervous on the phone. B:( ).
A. Are you? I am fine.
B. Yes, why don't you call them?
C. Yes, of course. I will phone them for you.