第1题：
The Pareto Principle is a technique used by quality managers to determine which quality control problems of a particular service or manufacturing process should be corrected. Which of the following statements represents the philosophy of the principle?
A . In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected.
B . the majority of defects are caused by a small percentage of the identifiable problems. Improvements efforts should be reserved for these vital few problems.
C . in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.
D . generally, 80 % of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.
E . A and D
第2题：
Financial compensation is the primary motivational tool for which of the following management theories of programs.
A . Zero-defects program.
B . theory X management.
C . theory Y management.
D . Quality control circles.
E . A and C
第3题：
The key ingredient to a successful quality management program are _____.
A . management's quality philosophy, operational quality assurance and operational quality control.
B . quality evaluation methods and functional quality integrators.
C . technical quality administration, the technical quality specifications, and the quality process review.
D . quality evaluation methods, quality progress reviews and the technical quality specifications.
E . All of the above.
第4题：
123 Which of the following constitute Juran's "quality trilogy":
A. planning, inspection, control.
B. planning, improvement, control.
C. planning, organization, control.
D. product, price, customer.
E. design, build, deliver.
第5题：
Japanese quality control has improved dramatically in the last 30 years for all of the following reasons except:
A . the use of quality circles.
B . small, continuous improvements in quality control.
C . the use of worker suggestion systems.
D . the use of quality control charts.
E . focusing quality control efforts on production outputs.
第6题：
The majority of product defects could be prevented in most processes if manufactures would do the following:
A . Increase the use of acceptance control charts instead of standard three-sigma control charts.
B . Make a concerted effort to eliminate the potential for product defects in the design stage.
C . Create a quality control department.
D . A and B.
E . A and C
第7题：
VThe Pareto Principle is a technique used to determine which quality control problems in a particular process should be corrected. Which of the following statements best represents the philosophy employed by this principle?
A . In order to minimize financial losses from quality control problems, all problems which have a measureable cost should be corrected
B . the majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for these vital problems.
C . in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.
D . generally, 80% of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.
E . A and D
第8题：
In the project environment, the individual ultimately responsible for quality control is:
A . The line workers who must strive "to do things right the first time" to avoid quality problems.
B . the company's quality control manager who must work with the project members to ensure the quality control program is effective.
C . The head of the production department who retains ultimate quality control responsibility for all the company's projects.
D . The project manager who has ultimate responsibility for the entire project.
E . the customer who must ensure that he is receiving a quality product from the vendor.
第9题：
Which of the following constitute Juran's "quality trilogy":
A . planning, inspection, control.
B . planning, improvement, control.
C . planning, organization, control.
D . product, price, customer.
E . design, build, deliver.
第10题：
32 Financial compensation is the primary motivational tool for which of the following management theories of programs.
A. Zero-defects program.
B. theory X management.
C. theory Y management.
D. Quality control circles.
E. A and C