第1题：
A:What’s the matter?
B:Just a minute, please.
C:What can I do for you?
D:Can I help you?
第2题：
Waiter: Hello, sir. ?
Customer: Could you give us a second, please?
Waiter: Sure.
A． Are you ready to order
B． How can I help you
C． Ready to take my order
D． Can I do you a favor
第3题：
A.No.Why are you calling?
B.Yes.Can I help you?
C.You are right.
D.Yes.What’s your question?
第4题：
–– Secretary: Hello.______ May I help you?
–– Caller: Yes, this is Albert Cordell. May I speak to Elaine Strong, please?
A: Ultimate Computers.
B: Who are you?
C: Who is speaking?
D: I ’m the secretar y.
第5题：
Hello!()?
Hello, this is Michael from Tianjin Vanguard Trading Inc.
A、Who are you?
B、What are you?
C、Who is that?
第6题：
A、Who are you?
B、What are you?
C、Who is that, please?
第7题：
-Hello.Is that Ivydale Guesthouse?
-Yes,it is. Can I help you?
A. Right
B. Wrong
第8题：
A.entitle
B.allow
C.invite
D.permit
第9题：
A、What can I do for you?
B、Just a minute, please.
C、What’s the matter?
D、At your service.
第10题：
询问用户需要办理什么业务，以下说法正确的有( )。
A.Anything I can do for you?
B.Hello, can I help you?
C.What can I do for you?
D.Excuse me a moment, please