单选题A customer is involved in an IBM critical situation （CritSit）. The customer recently installed iDATAPIex. The business partner has been assessed a significant penalty by IBM. Which of the following is the reason for this action by IBM？（）A The business 

第1题：

The pSeries sales representative has done an excellent job in educating the customer on the benefits of working with IBM.  The customer is planning to implement their first ERP application.  This new application will be critical to running their business.  The customer has only a competitor’s UNIX systemcurrently installed.  They are interested in obtaining a proposal from IBM. In addition to the AIX hardware and HACMP software， what else should be included in the IBM proposal for the new ERP solution？（）

• A、I/T services and education to help with the implementation of the hardware and software
• B、A Supportline specialist to work directly with the customer to manage any issues that arise
• C、The services required to move the currently installed applications from the competitor’s systems to the IBM systems
• D、A slimmed down solution to ensure that the IBM solution is less expensive than the competitor’s solution

第2题：

The customer is considering an IBM System Storage DS8000. Which of the following indicates a requirement for the Business Partner to perform a TDA?（）

• A、capacity above 500 TB
• B、first in customer location
• C、a new model has been released
• D、sold without implementation service

第3题：

第4题：

A Business Partner storage specialist is proposing an IBM System Storage DS5000 solution to aninstalled EMC customer. Which IBM resource should the Business Partner engage to assist withcompetitive sales strategies against EMC?（）

• A、Competeline 
• B、Executive Briefing Center 
• C、Competitive Benchmark Center 
• D、Field Technical Support Specialist (FTSS)

第5题：

A business partner wants to identify risks， develop action plans to manage the risks， and confirm resources required for a successful implementation of a BladeCenter solution to their customer. Which addresses this situation of the following？（）

• A、Conduct a TDA
• B、Use IBM System xConfiguratioin and Option Guide （COG）
• C、UsexREF
• D、Conduct aServerProven Opportunity Request for Evaluation （SPORE）

第6题：

A customer is involved in an IBM critical situation （CritSit）. The customer recently installed iDATAPIex. The business partner has been assessed a significant penalty by IBM. Which of the following is the reason for this action by IBM？（）

• A、The business partner was required to perform a TDA and failed to do so
• B、The business partner recommended a nonworking configuration
• C、The business partner did not support the customer correctly
• D、The business partner failed to sell Remote Technical Support （RTS）

第7题：

A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）

• A、Contact the IBM FTSS to replace the drive
• B、Contact the IBM CSR or SSR to replace the drive
• C、Order a replacement drive
• D、Contact IBM Service

第8题：

What IBM resource helps to easily identify a business application that has been validated on IBM Systems？（） NOTE:// Solutions that are in this resource represent applications that enable IBM Systems and verify， through customer experience， installing and running in a customer location.

• A、IBM Standalone Solutions Configuration Tool （SSCT）
• B、IBM Server Proven
• C、IBM System x Reference Sheets （xREF）
• D、IBM Sizing Guides

第9题：

An IBM Business Partner has sold a DS5020 and new IBM SAN switches to replace a customer EMC storage infrastructure. The customer dissatisfaction has arisen during the installation because according to the DS5020 interoperability matrix， two HP Proliant servers running Exchange have FC HBAs that are not supported. Which of the following is the most probable cause of the customer dissatisfaction（）

• A、The EMC storage specialist has not participated in the TDA meeting
• B、The FC HBAs are 4 Gbps technology
• C、The Technical and Delivery Assessment review actions were not executed
• D、The customer should have checked that the HBAs are supported according to the HP storage interoperability matrix

第10题：

An opportunity has been successfully won by a Business Partner in collaboration with IBM. Whohas responsibility for conducting the TDA process?（）

• A、the customer alone 
• B、the Business Partner 
• C、IBM and the customer 
• D、the Business Partner and IBM jointly