Installing antivirus
Reconfiguring the firewall
Changing the permissions and passwords
Educating the end user
第1题：
Which of the following is the BEST way to ensure that all users receive a mapping to multiple shared drives?（）
第2题：
A department of users is reporting there are lines across their printouts. They have alreadychanged the toner cartridge but the issue remains. Which of the following is the BEST item for Karen, a technician, to inspect?（）
第3题：
A.Antivirus
B.Firewall
C.Anti-spyware
D.Pop-upblocker
第4题：
Which of the following is the BEST way for Karen, a technician, to mitigate phishing attempts?（）
第5题：
Which of the following command line utilities can Karen, a technician, use to check for open ports?（）
第6题：
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）
第7题：
Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）
第8题：
A technician is troubleshooting a network connectivity issue with a user‘s desktop configured touse a static IP address. The technician notes the following configuration:Which of the following changes will allow the desktop to communicate properly with remote networks?（）
A. Changing the DNS to 172.16.1.100
B. Changing the WINS server to 172.174.136
C. Changing the netmask to 255.255.255.0
D. Changing the default gateway to 172.16.3.1
第9题：
When installing cables， which of the following is the BEST way of identifying the individual cables？（）
第10题：
Which of the following should Karen, a technician, use to test a parallel port?（）