IPC Resource Calculator
CTI Port Calculator
Configuration and Ordering Tool
CRS Applications Administration
第1题：
What tool is used to register a customer service representative with the customer care feature？（）
第2题：
What tool is used to estimate the hardware server resources required for an IPCC Express deployment?（）
第3题：
What IBM resource helps to easily identify a business application that has been validated on IBM Systems？（） NOTE:// Solutions that are in this resource represent applications that enable IBM Systems and verify， through customer experience， installing and running in a customer location.
第4题：
What is the maximum number of CTI ports for an IPCC Expess Standard deployment? （）
第5题：
What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）
第6题：
An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）
第7题：
What is the maximum number of CTI ports for a Cisco Unified Contact Center Express 4.0 Standard deployment? （）
第8题：
Which tool is used to simplify the migration， management and deployment of IIS Web servers， Web applications and Web sites？（）
第9题：
Which two of the following are valid CRS deployment scenarios?（）
第10题：
Which administration tool is used to enable or disable the logging and tracing of WebSphere Commerce components？（）