offering some employees more and the other less.
relating the customers to the employees’ benefits.
varying benefits according to different employees.
dividing employees into different groups.
第1题：
A.It doesn't matter
B.By all means.
C.I have no idea.
答案：B
解析： It doesn't matter 的意思是没关系； I have no idea 的意思是是我不知道；By all means.的意思是(用于交际英语表示答应、同意)当然可以，没问题
句意是：我们公司在做一份客户服务问卷。能占用你一点时间吗?（）
在这种语境下，接当然可以，没问题最合适。
第2题：
● Traditional Internet access methods like dial-up were so slow that host computers were connected to the dial-up （71） at the customer premise over slow （72） ports. PPP was designed to run directly over these serial links. But with the advent of broadband Internet （73） technologies such as ADSL and cable modems there has been a considerable increase in the bandwidth delivered to the end users. This means that the host computers at the customer premise connect to the （74） or cable "modem" over a much faster medium such as Ethernet. It also means that multiple （75） can connect to the Internet through the same connection.
第3题：
Traditional Internet access methods like dial-up were so slow that host computers were connected to the dial-up(71)at the customer premise over slow(72)ports. PPP was designed to run directly over these serial links. But with the advent of broadband Internet(73)technologies such as ADSL and cable modems there has been a considerable increase in the bandwidth delivered to the end users. This means that the Lost computers at the customer premise connect to the(74)or cable "modem" over a much faster medium such as Ethernet. It also means that multiple(75)can connect to the Internet through the same connection.
A．buffer
B．modem
C．computer
D．server
第4题：
第5题：
A.technical staffing
B.data center deployments
C.employee training
D.cost containment
E.operational efficiency
F.customer responsiveness
第6题：
此题为判断题(对，错)。
第7题：
In all projects,needs must be tempered by schedule,cost and resource constraints.Project success depends primarily on （74）
A.the quality of the schedule and cost control analysis
B.customer satisfaction
C.customer compromise in defining its needs
D.exceeding customer requirements through gold-plating
第8题：
此题为判断题(对，错)。
第9题：
A.DatA.segments-packets-frames-bits
B.DatA.packets-segments-frames-bits
C.DatA.frames-segments-packets-bits
D.DatA.segments-frames-packets-bits
第10题：
During the implement phase， systems acceptance testing does which of the following for the customer？ Select exactly 1 answer（s） from the following：（）。