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Practice 7　　● You are supposed to write a letter of complian

题目
问答题
Practice 7　　● You are supposed to write a letter of compliant about the quality of the product when you found the product and after-sales service you bought recently which fell far below the standard you expect.　　● It is necessary to include the information below in the proposed letter:　　● Why are you writing the letter of compliant?　　● Why are you dissatisfied with the newly purchased product?　　● Giving description of the malfunctioned product you bought recently.　　● Explaining the fact that the after-sales service is very poor.　　● What do you ask the supplier to do?　　● Write 200~250 words on your Answer Sheet.
参考答案和解析
正确答案： 【参考范文】
June 17, 2006
Dear Mr. Walker,
I am writing to draw your attention to a new $ 5,999 flat-panel LCD computer screen with built-in speakers which I purchased from Hewlett-Packard branch in Beijing on 28 May 2006. It is very unfortunate that only after using less than ten days, some problems have occurred. I regret to tell you that the flat-panel LCD computer screen malfunctioned. In addition, the music system does not work the way it should making a lot of noise. What’s worse, even one speaker is out of order.
On 6 June only a few days outside the ‘replacement for product fault’ window, the built-in speakers on the unit failed to work properly. Although I called the sales Rep immediately, not until four days later did a technician arrived to check the problem. After a 20-second test (by the way, he is using my borrowed earphones to test the unit), I was told that the Hewlett-Packard screen speakers were not functioning! However, no information was given to me about what was to be the solution to this annoying problem. Clearly the screen has a multimedia purpose, yet with these audio problems most of the enjoyment was lost. A technician named Hewlett-Packard’s senior officer who guaranteed that they were doing ‘everything’ possible to remedy the situation. I was told to call him ‘any time’, and they would do ‘anything’ to help me out. Sixteen days has passed after reporting the problem, nothing was heard from the Sales Rep or Hewlett-Packard.
As one of the famous computer producing manufacturers, your company-Hewlett-Packard is enjoying high prestige among customers around the world. Yet I don’t understand why I should get such an inferior quality product and such a poor after-sales service. According to the terms of guarantee of your company, it is your company’s responsibility to have the computer screen with built-in speakers repaired. I would appreciate it if you could repair the computer screen as the earliest possible time, or exchange it for a better model. Otherwise, I will have no choice but to ask for solution at the Consumer Association. Your prompt attention to this letter will be appreciated.
I am looking forward to hearing from you soon.
Yours sincerely,
Peter Stephen
解析： 暂无解析
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相似问题和答案

第1题：

问答题
Practice 2　 Read the job advertisement below from a newspaper and suppose you want to apply for the job. Write a letter of application, giving all the necessary personal information.　 You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead.

正确答案： 【范文】
Dear Mr. J. Malloy,
I read your job advertisement in a newspaper. I think the job is suitable for me, so I write to apply for the job.
My name is Wang Lin, and I'm a college student right now. My major is International Communication, which includes many Chinese courses. So I think I must be qualified for teaching the kids Chinese. I have a lot of teaching experience, both in Chinese and in English. I'm totally free at weekends, so there will be no problem to teach at weekends. And I have paid attention to the salary you could offer, and I think it is reasonable.
I’m looking forward to your reply. Thanks for your attention.
Yours sincerely,
Wang Lin
解析： 暂无解析

第2题：

问答题
Practice 1　　● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this.　　● Write the letter to the customer:　　● explaining the reason for the delay,　　● apologizing for the delay,　　● offering some measures to make up for the delay.

正确答案： 【参考范文】
Dear Mr. Green,
We have received your letter with respect to the delay of the order dated Oct.24, 2012, and on behalf of our company I would like to express our apologies to you.
As a matter of fact, we have sent commodities on time in line with our contract. However, there was something wrong with the shipment. Owing to the bad weather, the shipment has been greatly postponed. At the moment, even though we took urgent measures to make up for the delay, the consequence was still unsatisfactory.
Since being informed about the delay in delivery, we were quickly aware that this would give rise to great inconvenience and trouble for you, which would have a negative effect not only on the sales, but also on your customer relations and your company’s fame. As a result, our company is willing to take the responsibility and do all we can to make up your losses. In order to compensate for this order, our company offer 10% off the freight in delivery. Although we would endure a big loss, that would not be a problem with us. In addition, we will find some backups in case transportation fails again.
All in all, we have paid our immediate attention to this matter and given promise that everything will return to normal. We hope this matter will not influence the cooperation between you and us.
I do hope that you will accept our apologies.
Yours sincerely,
Will Smith
解析： 暂无解析

第3题：

问答题
Practice 3　　● Read this part of a letter below from Tim McDonald, the Marketing Manager of one of your business partners.　　You showed interest in our latest products. We would be pleased to offer demonstration on these products either at our factory or in you own workplace.　　● Write a letter to Mr. McDonaid:　　● Asking him to deliver a presentation at your workplace;　　● Explaining why their products interest you;　　● Suggesting a possible date.　　● Write 60—80 words.

正确答案： 【参考范文】
Dear Mr. McDonald,
I am writing in connection with your letter of 8th May. We are very interested in your latest products because the designs are quite attractive and unique as well as the prices are reasonable. If you agreed, we would like to make an arrangement for you to give a presentation to our staff at our workplace on 5th June.
I look forward to hearing from you soon.
Faithfully yours,
Michael Brown
解析： 暂无解析

第4题：

问答题
Practice 4　　● A foreign business associate is visiting your company for three days. You have been asked to organize the visit and plan appropriate entertainment.　　● Write a letter to the visitor outlining a timetable for the visit and describing the activities you have planned.　　● Write 200-250 words on your Answer Sheet.

正确答案： 【参考范文】
Dear Richard,
Further to our discussion of 6 May, I’m writing to present the scheduled programme during your visit to our company(12—15 May). I‘ll be waiting at the airport on Tuesday morning. If the airliner arrives on time, I’11 take you right to your hotel. Then you can have a rest and refresh yourself. As Mr. Cooper desires to see you before the meeting, you will have a private talk. After that we’ll travel to the company site for the meeting which according to the schedule will run form 15:30 to 17:00. Since that will be a busy day, I recommend a complete relaxation at a nearby entertainment centre. Wednesday’s meeting is due to start at 10:00a.m. A limousine has been arranged to collect you from the hotel at 9 : 40a.m. As the meeting will last for a whole day, we will have a working lunch. When work’s finished, you’11 have some free time at your disposal before attending a welcome banquet to be held at The Sheraton Hotel at 19: 00.
We have enter your name for the Tennis Tournament (9:30 a.m on Thursday morning). Mr. Cooper will pick you up at the hotel at 9:00a.m. Then there is a cocktail party at 12:30 a.m, which some important local government officials will attend.
A sedan will pick you up at your hotel at 9:50a.m on Friday morning to send you to the airport in time for your return flight at 11:50a.m. I’m looking forward to seeing you on the 12th. At the meanwhile, if you have any questions, please do not hesitate to contact me at 01082253922.
Yours sincerely,
Mary Young
Personal Assistant to Mr. Cooper
解析： 暂无解析

第5题：

问答题
Practice 3You are required to write a letter to the post office in your university or in the nearby neighborhood to tell them that you haven't received a parcel which your friend send you for your birthday. In the letter you should cover the following information:(1) explain your situation,(2) tell them what are there in the parcel, and(3) tell them what you want them to do about it.Write at least 150 words.You do NOT need to write any addresses.

正确答案： 【范文】
Dear Sir or Madam,
I am writing to express my strong dissatisfaction with the poor postal service which causes me great trouble.
I am a student of Dalian University and I am from the south. About one month and a half ago one of my friend sent me a parcel which contains some photos we took at Xiamen. My friend now is in America. It is because he would leave that we tried our best to be together in last summer holiday. Before he left he sent these photos to me. So they are very precious to both of us.
But to my great disappointment, I have not received these photos yet. What embarrasses me most is that your postal staff refuse to look into the matter which has made me extremely angry.
I sincerely hope that you will improve your management system and give prompt attention to my case. I am looking forward to your favorable reply at your earliest convenience.
Yours sincerely,
Li Ming
解析： 暂无解析

第6题：

问答题
Practice 7Suppose you are Li Ming, please write a letter to the University President about the Canteen Service on Campus. Your letter should cover these points:(1) food quality and price,(2) your impression on the dining environment and canteen servicePlease note: you may praise the canteen service in your letter or you may criticize and suggest, or you can do the both. Write at least 150 words.You do NOT need to write any addresses.

正确答案： 【参考范文】
Dear Mr. President,
I am a student of computer science in our university. I am writing this letter to you to show you the canteen service on campus on behalf of some students of our department.
Firstly, we feel we need more varieties of foods served to us, which means every student can get the food suitable for his taste and his pocket-money allowance. Secondly, we find it essential to elongate the opening hours of the canteen. A student from a class that ends at 12:00 at noon may reach the canteen no sooner than 12:30. However, the fact is that the canteen is already closed when he gets there. Thirdly, we are greatly concerned with the dining environment. We feel that student diners are entitled to a better dining environment than what they are having now.
We do hope that the university authority will look into the problems and solve them.
Yours Sincerely,
Li Ming
解析： 暂无解析

第7题：

问答题
Practice 8　　● You have seen a job with a multi-national company advertised in a newspaper.　　● Write a letter to the company applying for the job. Refer to relevant factors such as the nature of the job and why you are interested in it, your qualifications and experience, what you are doing now and what you could contribute to the position.　　● Write 200-250 words on your Answer Sheet.

正确答案： 【参考范文】
April 5, 2013
Dear Mr. Smith,
I am writing to apply for the post of Assistant Marketing for China and the South East Asia Region, which I have seen advertised in “China Today” of Friday 28 March 2010.
According to the job description, the work involves planning and implementing marketing strategies for the whole China/South Asia region, as well as considerable traveling to liaise with the company’s agents and customers.
As a matter of fact, I have worked as a junior marketing assistant in a smaller company for the past three years doing similar work. With the experience I have gained, I feel ready to meet more challenges and to realize greater achievements.
As shown in my enclosed resume, I have a degree of BA in Finance and Management from Peking University, and an MBA from the University of Harvard, USA. Speaking and writing fluent English, Mandarin and Cantonese presents no difficulty for me. Moreover, I have grasped a sound knowledge of Japanese and Korean. I can also operate computer quite satisfactorily. Considering my qualifications and education background, I think I am fully qualified for the job. With enormous energy to put into the work, I am very willing to take on the challenges that your company and this job will offer. By working with the Marketing Manager and the full marketing team, I am confident that I will be able to contribute positively to the expansion of your company’s business in the Asia-Pacific region.
I am looking forward to hearing from you and sincerely hope that I will be given a chance to be interviewed.
Thank you for your kind attention.
Yours sincerely,
Zhang Wei
解析： 暂无解析

第8题：

问答题
Practice 3　 You have read the job advertisement below in a newspaper and you want to apply for the job. Write a letter of application to the manager of the company, Mr. Meed, giving all the necessary personal information. You should write approximately 100 words.　 Do not sign your own name at the end of your letter. Use“Wang Lin” instead. You do not need to write the address.

正确答案： 【范文】
Dear Mr. Meed,
I read the job advertisement of your company in a newspaper. And I think the job suits me very much. Now 1’d like to introduce myself to you.
My name is Wang Lin. I'm 24. I was awarded B. A. degree as an English major student in Beijing Foreign Studies University in 2002. During my college time, my marks range among top 5 of my peers in my school. After graduating from college, I worked as an interpreter in a trade company for three years. My boss gave me very high remarks about my work. And my easy-going personality made me build a broad network with my colleagues and customers. I think three years is enough to do the same work, and I want to try something new. So I write to apply for the position offered by your company. Hope I can hear from you soon.
Thanks for paying attention. Wish everything goes on well.
Yours sincerely,
Wang Lin
解析： 暂无解析

第9题：

问答题
Practice 2　 Suppose your neighbor Uncle Li feeds many pigeons in his corridor, which interferes with your daily life quite a lot. You have communicated with Uncle Li, but he refused to move away the pigeons. Write a letter of complaint to the neighborhood committee. Your letter should include:　 (1) a description of the situation　 (2) complaint about the situation　 (3) your request　 You should write approximately 100 words. Do not sign your own name at the end of the letter. Use Wang Lin instead. You don’t need to write the address.

正确答案： 【范文】
Dear Sir/Madam,
I write this letter of complaint to you because I really can’t stand those pigeons in my corridor any more. My neighbor uncle Li raises many pigeons in the corridor that he shares with us and it’s very noisy with those pigeons flying in and out now and then. Moreover, it’s always so dirty and smelly with the droppings everywhere in the corridor that it’s a suffering to pass by the corridor.
I’ve communicated with uncle Li but he refused to move away his pigeons. So I’d like you to ask him to reconsider it. Because his pigeons have interfered with the life of the whole neighborhood.
Yours sincerely,
Wang Lin
解析： 暂无解析

第10题：

问答题
Practice 1　 You have read the following advertisement on the Morning Post, an English newspaper.　 Write an application letter to the hotel manager. Your letter should include:　 (1) reasons for your application　 (2) a request for an interview　 You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead. You do not need to write the address.

正确答案： 【范文】
Dear hotel manager,
I learnt that your hotel needed a temporary hotel receptionist on the Morning Post yesterday. I write this application letter to request an interview. The following is my brief introduction.
I am Wang Lin, a student in Cambridge University, majoring in English linguistics. I have worked as a part--time hotel receptionist when I was in China. Therefore, I am confident of my ability to assume this responsibility. Besides that, I am good at English and French. Meanwhile, I am an open-minded, easy-going girl with pleasant appearance.
Looking forward to your reply.
Best wishes!
Yours’ sincerely,
Wang Ling
解析： 暂无解析

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