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问答题Practice 1　　● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this.　　● Write the letter to the customer:　　● explaining the reason for the d

题目
问答题
Practice 1　　● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this.　　● Write the letter to the customer:　　● explaining the reason for the delay,　　● apologizing for the delay,　　● offering some measures to make up for the delay.
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第1题：

Write a memo in about 50 words. You received a letter from a British customer complaining of the late delivery of their Order No.366.Then you looked into the matter and found it was the fault of your dispatch department.Write a short memo to your assistant, Jack Zhou. ·Ask him to visit your dispatch department and urge them to dispatch the order. ·Specify the goods, quality, and the deadline for dispatch. ·Add any relevant information you can think of.
To: Jack Zhou
From:(your name)
Subject: Order No.366
Date: 19 April，2013
I received a letter from a customer in Britain who complained about the late delivery of their Order No.366 for 100 sets of Model DX fax machines.The delay is due to the negligence of our dispatch department.Could you go to the dispatch department and tell them to send
the order before the end of this month? Thanks!
略

第2题：

问答题
Practice 9　　● Your company delayed the delivery of an order due to lack of stock from the supplier. You must try to persuade the customer to do with the sample shirts which are not completely satisfactory.　　● Write a letter to Mr. Harrison:　　● Apologizing for your late delivery;　　● Explaining the reason;　　● Telling him goods are already on the way.　　● Write about 60—80 words.

正确答案： 【参考范文】
Dear Mr. Harrison,
Further to your phone call of 2nd June, we want to give our sincere apology for the late delivery of the sample shirts. The materials required are short supply of stock in the past three weeks, which results in the delay.
When the materials ultimately arrived, we found that only four colours are available. Now sample shirts with the four available colours have been delivered. I am sorry for any inconveniences and trouble caused by the above.
Yours sincerely,
Isabella Browning
解析： 暂无解析

第3题：

— You are the manager of the marketing department in your company. A new assistant manager has recently been appointed and will start work soon.

— Write an email to all staff in the department:

— explaining the need for the appointment

— saying when the assistant manager will start work

— describing the experience the assistant manager has.

— Write 40 - 50 words.

From: Candace Woodward

To: All marketing staff

Subject: New assistant manager


正确答案：To support our strategy of growing sales in our Asian and African markets a new position of assistant manager has been created. Paul Fisher has been appointed and will start on 1st September Paul has worked for several years in marketing toys concentrating on the Far East.
To support our strategy of growing sales in our Asian and African markets, a new position of assistant manager has been created. Paul Fisher has been appointed, and will start on 1st September Paul has worked for several years in marketing toys, concentrating on the Far East.

第4题：

问答题
Practice 7　　● You are supposed to write a letter of compliant about the quality of the product when you found the product and after-sales service you bought recently which fell far below the standard you expect.　　● It is necessary to include the information below in the proposed letter:　　● Why are you writing the letter of compliant?　　● Why are you dissatisfied with the newly purchased product?　　● Giving description of the malfunctioned product you bought recently.　　● Explaining the fact that the after-sales service is very poor.　　● What do you ask the supplier to do?　　● Write 200~250 words on your Answer Sheet.

正确答案： 【参考范文】
June 17, 2006
Dear Mr. Walker,
I am writing to draw your attention to a new $ 5,999 flat-panel LCD computer screen with built-in speakers which I purchased from Hewlett-Packard branch in Beijing on 28 May 2006. It is very unfortunate that only after using less than ten days, some problems have occurred. I regret to tell you that the flat-panel LCD computer screen malfunctioned. In addition, the music system does not work the way it should making a lot of noise. What’s worse, even one speaker is out of order.
On 6 June only a few days outside the ‘replacement for product fault’ window, the built-in speakers on the unit failed to work properly. Although I called the sales Rep immediately, not until four days later did a technician arrived to check the problem. After a 20-second test (by the way, he is using my borrowed earphones to test the unit), I was told that the Hewlett-Packard screen speakers were not functioning! However, no information was given to me about what was to be the solution to this annoying problem. Clearly the screen has a multimedia purpose, yet with these audio problems most of the enjoyment was lost. A technician named Hewlett-Packard’s senior officer who guaranteed that they were doing ‘everything’ possible to remedy the situation. I was told to call him ‘any time’, and they would do ‘anything’ to help me out. Sixteen days has passed after reporting the problem, nothing was heard from the Sales Rep or Hewlett-Packard.
As one of the famous computer producing manufacturers, your company-Hewlett-Packard is enjoying high prestige among customers around the world. Yet I don’t understand why I should get such an inferior quality product and such a poor after-sales service. According to the terms of guarantee of your company, it is your company’s responsibility to have the computer screen with built-in speakers repaired. I would appreciate it if you could repair the computer screen as the earliest possible time, or exchange it for a better model. Otherwise, I will have no choice but to ask for solution at the Consumer Association. Your prompt attention to this letter will be appreciated.
I am looking forward to hearing from you soon.
Yours sincerely,
Peter Stephen
解析： 暂无解析

第5题：

问答题
Practice 13　　● Miss Peters has placed an order with Mr. Frederic. This is the first order his company has ever got from her company. Mr. Frederic decides to keep this new customer and is thinking of increasing his company’s sales to her.　　● Suppose you are a secretary of Mr. Frederic, he asks you to write this letter.　　● Please write the letter.　　● Write 60-80 words.

正确答案： 【参考范文】
Dear Miss Peters:
For your first-time order, I would like to thank you on behalf of the company. This is your initial order and I believe that no greater kick a sales manager can get than the beginning of business with a new customer. The signing of an order is an exhibition of trust, and we are fully aware that we are responsible for maintaining that trust.
What means the most to the buyer of any product is the character of the supplying organization, its resources, its .facilities, its reputation, and its standards of service.
Every facility of our company is at your disposal. We would like to be helpful beyond the mere necessities of business transaction.
We really appreciate it that you decide to do business with us. We want to continue to deserve your trust.
John Smith
Secretary of General Director of ABC Company
解析： 暂无解析

第6题：

问答题
Write a memo in about 50 words. You received a letter from a British customer complaining of the late delivery of their Order No.366.Then you looked into the matter and found it was the fault of your dispatch department.Write a short memo to your assistant, Jack Zhou. ·Ask him to visit your dispatch department and urge them to dispatch the order. ·Specify the goods, quality, and the deadline for dispatch. ·Add any relevant information you can think of.

正确答案： To: Jack Zhou
From:(your name)
Subject: Order No.366
Date: 19 April，2013
I received a letter from a customer in Britain who complained about the late delivery of their Order No.366 for 100 sets of Model DX fax machines.The delay is due to the negligence of our dispatch department.Could you go to the dispatch department and tell them to send
the order before the end of this month? Thanks!
解析： 暂无解析

第7题：

问答题
Practice 1　　● You are the training manager of a company which has won a large export order. You have been asked to organise foreign language training for some of your staff.　　● Write a memo to staff:　　● explaining why the courses are necessary,　　● saying which members of staff should attend,　　● announcing when the courses will start.　　● Write 40-50 words on a separate sheet.

正确答案： 【参考范文】
Memo
To:
From:
Date:
Subject:
Memo
To: All staff
From: The Training Manager
Date: 1 March, 2012
Subject: A Foreign Language Training Course
I was told a foreign language training course needs to be organized for some employees because of the large export order we received recently. It will start next Monday. Those who are involved in the orders should attend the course.
解析： 暂无解析

第8题：

Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day, Write an email to the customer service center to

1) Make a complaint and

2) Demand a prompt solution

You should write about 100words on ANSERE SHEET 2

Do not sign your own name at the end of the letter, Use "zhang wei "instead.


正确答案：
Dear Sir or Madame,
　　 As one of the regular customers of your online store, I am writing this letter to express my complaint against the flaws in your product—an electronic dictionary I bought in your shop the other day.
　　 The dictionary is supposed to be a favorable tool for my study. Unfortunately, I found that there are several problems. To begin with, when I opened it, I detected that the appearance of it had been scratched. Secondly, I did not find the battery promised in the advertisement posted on the homepage of your shop, which makes me feel that you have not kept your promise. What is worse, some of the keys on the keyboard do not work.
　　 I strongly request that a satisfactory explanation be given and effective measures should be taken to improve your service and the quality of your products. You can either send a new one to me or refund me my money in full.
　　 I am looking forward to your reply at your earliest convenience.
　　 Sincerely yours,
　　 Zhang Wei

第9题：

问答题
Practice 7Suppose you are Li Ming, please write a letter to the University President about the Canteen Service on Campus. Your letter should cover these points:(1) food quality and price,(2) your impression on the dining environment and canteen servicePlease note: you may praise the canteen service in your letter or you may criticize and suggest, or you can do the both. Write at least 150 words.You do NOT need to write any addresses.

正确答案： 【参考范文】
Dear Mr. President,
I am a student of computer science in our university. I am writing this letter to you to show you the canteen service on campus on behalf of some students of our department.
Firstly, we feel we need more varieties of foods served to us, which means every student can get the food suitable for his taste and his pocket-money allowance. Secondly, we find it essential to elongate the opening hours of the canteen. A student from a class that ends at 12:00 at noon may reach the canteen no sooner than 12:30. However, the fact is that the canteen is already closed when he gets there. Thirdly, we are greatly concerned with the dining environment. We feel that student diners are entitled to a better dining environment than what they are having now.
We do hope that the university authority will look into the problems and solve them.
Yours Sincerely,
Li Ming
解析： 暂无解析

第10题：

问答题
Task I (10 marks)　　Write a letter to a company declining a job offer. In the letter, you:　　● Express your gratitude to the company for the job offer　　● Explain the reason(s) why you have to decline the offer　　● Apologise and extend your good wishes to the company　　Write a letter of between 100 and 120 words in an appropriate style on the answer sheet. Do not write your name or address.

正确答案：
Dear Mr. Frank,
Thank you for the time and effort you spent considering me for a position as seminar leader. I am grateful for your offer of employment.
While I believe firmly in the mission of your company and appreciate the challenging opportunity you offer, I have had another offer which I believe more closely matches my current career goals and interests. Therefore, although it was a difficult decision, I must decline your offer and offer you my sincere apologies.
I do appreciate all the courtesy and hospitality extended to me by your office, and I wish you well in your endeavors. I hope our paths will cross again in the future.
Thank you again for your time and consideration.
Sincerely,
Jane Chole
(Word Count: 123)
解析： 暂无解析

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