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问答题Practice 1　　● You are the manager of a small factory and you have received this email from Ms. Spinks, Director of Sales at Twining Electricals.　　●Write a reply email　　● apologizing for the delay　　● explaining why the delivery was held up and why she h

题目
问答题
Practice 1　　● You are the manager of a small factory and you have received this email from Ms. Spinks, Director of Sales at Twining Electricals.　　●Write a reply email　　● apologizing for the delay　　● explaining why the delivery was held up and why she has not been able to contact you　　● explaining how she will get the order in time　　● offering a small compensation for the delay　　●Write 60-80 words.　　●Write on your Answer Sheet.
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相似问题和答案

第1题：

问答题
Practice 3　　● Read this part of a letter below from Tim McDonald, the Marketing Manager of one of your business partners.　　You showed interest in our latest products. We would be pleased to offer demonstration on these products either at our factory or in you own workplace.　　● Write a letter to Mr. McDonaid:　　● Asking him to deliver a presentation at your workplace;　　● Explaining why their products interest you;　　● Suggesting a possible date.　　● Write 60—80 words.

正确答案： 【参考范文】
Dear Mr. McDonald,
I am writing in connection with your letter of 8th May. We are very interested in your latest products because the designs are quite attractive and unique as well as the prices are reasonable. If you agreed, we would like to make an arrangement for you to give a presentation to our staff at our workplace on 5th June.
I look forward to hearing from you soon.
Faithfully yours,
Michael Brown
解析： 暂无解析

第2题：

问答题
Practice 9　　● Your company delayed the delivery of an order due to lack of stock from the supplier. You must try to persuade the customer to do with the sample shirts which are not completely satisfactory.　　● Write a letter to Mr. Harrison:　　● Apologizing for your late delivery;　　● Explaining the reason;　　● Telling him goods are already on the way.　　● Write about 60—80 words.

正确答案： 【参考范文】
Dear Mr. Harrison,
Further to your phone call of 2nd June, we want to give our sincere apology for the late delivery of the sample shirts. The materials required are short supply of stock in the past three weeks, which results in the delay.
When the materials ultimately arrived, we found that only four colours are available. Now sample shirts with the four available colours have been delivered. I am sorry for any inconveniences and trouble caused by the above.
Yours sincerely,
Isabella Browning
解析： 暂无解析

第3题：

— You are the manager of the marketing department in your company. A new assistant manager has recently been appointed and will start work soon.

— Write an email to all staff in the department:

— explaining the need for the appointment

— saying when the assistant manager will start work

— describing the experience the assistant manager has.

— Write 40 - 50 words.

From: Candace Woodward

To: All marketing staff

Subject: New assistant manager


正确答案：To support our strategy of growing sales in our Asian and African markets a new position of assistant manager has been created. Paul Fisher has been appointed and will start on 1st September Paul has worked for several years in marketing toys concentrating on the Far East.
To support our strategy of growing sales in our Asian and African markets, a new position of assistant manager has been created. Paul Fisher has been appointed, and will start on 1st September Paul has worked for several years in marketing toys, concentrating on the Far East.

第4题：

问答题
Directions:　　Two months ago, you and some former classmates decided to go for an outing to the Summer Palace during the National Day holidays. As the organizer, you are to write an email message to remind the others of:　　（1）when and where to meet,　　（2）what to bring, and　　（3）why they have to tell you in advance whether they will come.　　Do not sign your own name at the end of the letter. Use “Li Ming” instead. You do not need to write the address.

正确答案：
To: Li Min, Zhang Xin, Yingying, Nancy, Lulu, Big bear, Kitty
From: Li Ming
Subject: Reminder for our Outing
①It’s finally time forour outing to the Summer Palace. ②All ready for the fun?③We’ll meetat 9:00 on October 2 (that’s next Saturday) outside the main entrance to the park. ④Don’t forget to bring your camera, and food for picnic.
⑤As it might be difficult to rent a boat during the tourist season, Lulu has promised to go early to rent the boats for us. ⑥If you plan to come, let me know in advance so that we know how many boats we’ll need.
⑦If you can’t make it on Saturday, please let me know before October the first. ⑧In case of an emergency, give me a call: 13813352665.
解析：
①②介绍事由
③见面时间和地点
④所带物品
⑤计划安排
⑥事先告知是否参加及原因
⑦计划变动截止时间
⑧联系方式

第5题：

问答题
Practice 14　　● You work for an advertising agency as the Project Consultant. You have received the following letter from Ms. Reeves, the PR Manager of your client, ABC Consulting Co.Dear Mr. Bridges,　　I am writing to you to propose a meeting with you on the 15th. At the proposed meeting, I would like to discuss with you how to organize an advertising campaign for our clients. I would like to have your advice on having an appropriate budget for such a project. Please let me know if you will be avail- able for the proposed meeting.　　I look forward to hearing from you soon.Sincerely,Marianne ReevesPR ManagerABC Consulting Co.　　●Write a letter to Ms. Reeves:　　● apologizing for being unable to attend the meeting　　● explaining why you cannot attend the meeting　　● suggesting another date (make it reasonably soon)　　● asking her to contact your secretary to confirm the appointment　　●Write 60-80 words　　Dear Ms. Reeves,

正确答案： 【参考范文】
Dear Ms. Reeves,
Thank you for writing the letter. However, I must apologize to you and your colleagues for the fact that I am unable to come to the meeting on the 15th. I will be in Germany at that time, organizing a trade fair, and will not return until the 18th. However, I am then available from the 19th to the 21st. Can you confirm with my secretary which of those days will be suitable for you?
I look forward to seeing you soon.
Sincerely,
Jack Bridges
Project Consultant
解析： 暂无解析

第6题：

问答题
Practice 3　　● You have been informed that Mary Owen from the Medical Records Department of your company is going to retire next month, and your company will held a party in her honor.　　● Write an email to all staff in your department:　　● Saying what time and where the party will be held,　　● Saying what the party will include,　　● Saying what the employees should do.　　● Write 60-80 words.

正确答案： 【参考范文】
TO: All staff
FROM: MacDonald, manager of Medical Records Department
DATE: May 3rd
SUBJECT: Party for Mary Owen
Perhaps many of you have heard the news about the retirement of Mary Owen from the Medical Records Department next month.
In order to show our thankfulness for her devotion to our company for more than twenty-five years, a party is to be held in her honor. It will start at 8:00pm next Saturday at Crown Restaurant, which includes a buffet dinner and a donation towards a gift.
Please let me know before this Friday if you intend to go.
解析： 暂无解析

第7题：

问答题
Practice 6　　● You are the line manager in a large company. You have been informed that your marketing manager had an outstanding performance and deserved a reward.　　● Write a memo to him:　　● informing him about the reward　　● explaining why the reward is given　　● saying what the reward is going to be　　● Write 40-50 words.

正确答案： 【参考范文】
MEMO
To:
From:
Date:
Subject:
To: Marketing manger
From: The line manager
Date: 7 January
Subject:
I am obliged to announce that there will be a reward for you. Thanks to you excellent work, our company has seen a remarkable raise in sales, since you took up the post as the marketing manager. So, you are getting a bonus of 12,000 dollars Keep with the good performance record, more rewards will go to you. Enjoy!
Thank you.
解析： 暂无解析

第8题：

问答题
Practice 3　　● You are going to attend an international conference on HR management in Geneva soon.　　● Write a message to your assistant:　　● explaining why you will be away,　　● letting her know the dates you will be away,　　● saying what work she should do while you are away.　　● Write 30-40 words on your Answer Sheet.

正确答案： 【参考范文】
Sara,
Next week I have to leave for an international conference in Geneva and I will stay there for 3 days, so you will see me by next Thursday.
I would like you to arrange the training session which has been decided to hold next Tuesday morning. And I will be delighted to see the training report when I come back.
Mary Barton
HR Manager
解析： 暂无解析

第9题：

问答题
Practice 1　　● You are the training manager of a company which has won a large export order. You have been asked to organise foreign language training for some of your staff.　　● Write a memo to staff:　　● explaining why the courses are necessary,　　● saying which members of staff should attend,　　● announcing when the courses will start.　　● Write 40-50 words on a separate sheet.

正确答案： 【参考范文】
Memo
To:
From:
Date:
Subject:
Memo
To: All staff
From: The Training Manager
Date: 1 March, 2012
Subject: A Foreign Language Training Course
I was told a foreign language training course needs to be organized for some employees because of the large export order we received recently. It will start next Monday. Those who are involved in the orders should attend the course.
解析： 暂无解析

第10题：

问答题
Practice 7　　● You are supposed to write a letter of compliant about the quality of the product when you found the product and after-sales service you bought recently which fell far below the standard you expect.　　● It is necessary to include the information below in the proposed letter:　　● Why are you writing the letter of compliant?　　● Why are you dissatisfied with the newly purchased product?　　● Giving description of the malfunctioned product you bought recently.　　● Explaining the fact that the after-sales service is very poor.　　● What do you ask the supplier to do?　　● Write 200~250 words on your Answer Sheet.

正确答案： 【参考范文】
June 17, 2006
Dear Mr. Walker,
I am writing to draw your attention to a new $ 5,999 flat-panel LCD computer screen with built-in speakers which I purchased from Hewlett-Packard branch in Beijing on 28 May 2006. It is very unfortunate that only after using less than ten days, some problems have occurred. I regret to tell you that the flat-panel LCD computer screen malfunctioned. In addition, the music system does not work the way it should making a lot of noise. What’s worse, even one speaker is out of order.
On 6 June only a few days outside the ‘replacement for product fault’ window, the built-in speakers on the unit failed to work properly. Although I called the sales Rep immediately, not until four days later did a technician arrived to check the problem. After a 20-second test (by the way, he is using my borrowed earphones to test the unit), I was told that the Hewlett-Packard screen speakers were not functioning! However, no information was given to me about what was to be the solution to this annoying problem. Clearly the screen has a multimedia purpose, yet with these audio problems most of the enjoyment was lost. A technician named Hewlett-Packard’s senior officer who guaranteed that they were doing ‘everything’ possible to remedy the situation. I was told to call him ‘any time’, and they would do ‘anything’ to help me out. Sixteen days has passed after reporting the problem, nothing was heard from the Sales Rep or Hewlett-Packard.
As one of the famous computer producing manufacturers, your company-Hewlett-Packard is enjoying high prestige among customers around the world. Yet I don’t understand why I should get such an inferior quality product and such a poor after-sales service. According to the terms of guarantee of your company, it is your company’s responsibility to have the computer screen with built-in speakers repaired. I would appreciate it if you could repair the computer screen as the earliest possible time, or exchange it for a better model. Otherwise, I will have no choice but to ask for solution at the Consumer Association. Your prompt attention to this letter will be appreciated.
I am looking forward to hearing from you soon.
Yours sincerely,
Peter Stephen
解析： 暂无解析

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