A user reports their laptop computer can no longer connect t

第1题：

Can I connect my printer（）your computer?

• A、for
• B、on
• C、to
• D、in

第2题：

A user reports that their onboard RJ-45 jack is damaged and will no longer function. Which of the following will provide this jack as an alternative to replacing the motherboard?（）

• A、Install a USB serial adapter
• B、Connect to a USB hub
• C、Use an external modem
• D、Use an Ethernet card

第3题：

第4题：

A user is attempting to connect to the network remotely using a laptop and dial-up. The user plugsthe cable into the only available laptop connection, but the connector is loose inside the port. TheMOST likely reason the connector is loose is the:（）

• A、RJ-11 connector needs to be re-crimped
• B、User has plugged into the laptop's NIC port
• C、User has plugged the wrong end of the cable into the port
• D、RJ-11 connector needs to be replaced with an RJ-45 connector

第5题：

A home user would like to connect their laptop display to their home HD television. Which of the following is the BEST solution?（）

• A、Connecting the laptop’s VGA output to an HDMI adaptor
• B、Connecting the laptop’s VGA output to the television’s VGA input
• C、Connecting the laptop's USB output to the HD television’s HDMI adaptor
• D、Connecting the laptop’s USB output to the television’s USB input

第6题：

A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?（）

• A、Windows Firewall settings
• B、DHCP settings
• C、Disable HomeGroup
• D、Wireless on/off switch

第7题：

A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）

• A、The user has not registered the copy of Windows.
• B、The user has not applied at least Service Pack 1 to their system.
• C、The user does not know what site to access for the updates.
• D、The user needs to flush the DNS cache.

第8题：

Can I connect my printer（）your computer?

Afor

Bon

Cto

Din

第9题：

A user reports they can no longer change the web browser home page. Which of the following is MOSTlikely the problem? （）

• A、They are using the wrong WEP key.
• B、They have been infected with malware.
• C、They have lost Internet connectivity.
• D、They need to update their network device drivers.

第10题：

A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?（）

• A、Plug in USB keyboard
• B、Check for a disable switch
• C、Contact the laptop manufacturer
• D、Plug in a USB mouse