Discuss the problem with the user and identify any recent changes.
Identify the root cause of the failure.
Verify the problem resolution.
Document activities and outcomes of repair steps.
第1题：
A. Escalating the problem
B. Testing the solution and identifying the effects
C. Continuing to gather information about the same symptoms
D. Documenting the solution and the entire process
第2题：
Which of the following step libraries is included in the license for IPCC Express Standard? （）
第3题：
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）
A. Verity full system functionality
B. Identify the main problem and question the user
C. Document their findings, actions, and outcomes
D. Escalate the issue to upper management
第4题：
Which of the following troubleshooting steps should be performed NEXT after a core router hasbeen reported down?（）
第5题：
Which of the following is unsafe for a technician to use when troubleshooting or repairing a CRT monitor?（）
第6题：
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）
第7题：
Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?（）
第8题：
A. Switching loop
B. Broadcast storm
C. IP conflict
D. Routing loop
第9题：
An administrator is troubleshooting a power supply that is believed to have failed. Which of the following tools will BEST help test the power supply？（）
第10题：
A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）