increased number of pop-ups.
decreased volume of spam.
decreased system performance.
home page hijacking.
第1题：
It is important to ______our awareness about environment protection.
A. improve
B. make
C. form
D. raise
第2题：
Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）
第3题：
A. meeting competition
B. reaching a higher target
C. just hobbies
D. preparing an exam
第4题：
A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）
第5题：
A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC.Which of the following should the technician use to preserve the NIC? （）
第6题：
第7题：
Which of the following security mitigation techniques is the MOST effective against zero-day attacks?（）
第8题：
According to the author, what should the Administration do about global warming?
[A] Offer aid to build cleaner power plants.
[B] Raise public awareness of conservation.
[C] Press for further scientific research.
[D] Take some legislative measures.
第9题：
A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）
第10题：
A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）