ABC Corp. has many service reque

题目

ABC Corp. has many service requests and tasks that have not met customer requirements. Using CRM Application Foundation module, identify the component that helps ABC Corp. designate resources who will own and work on the task.()

  • A、Task Manager
  • B、Resource Manager
  • C、Escalation Manager
  • D、Assignment Manager
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相似问题和答案

第1题:

ABC Corp. has many service requests and tasks that have not met customer requirements. Using CRM Application Foundation module, identify the component that helps ABC Corp. designate resources who will own and work on the task.()

A.Task Manager

B.Resource Manager

C.Escalation Manager

D.Assignment Manager


参考答案:D

第2题:

ABC Corp. is installing 11i Oracle Applications on two nodes A and B. On Node A, it hasinstalled the Forms server, Web server, and Administration server. On Node B, it has installed theConcurrent Processing server.By default, on which node would the Reports server be installed?()

A.Node A

B.Node B

C.neither of the nodes

D.both Node A and Node B


参考答案:B

第3题:

As the name implies, CTI(Computer-Telephone-Integration) is the fusing of telephone operations with those performed by a computer. CTI has actually been around for a good two decades. Until recently, it required users to(36)a good deal of knowledge about telephone interconnect processes as well as networking and database programming to(37)even the most rudimentary tasks. These two skill sets are rarely possessed by the same individual.But today CTI has gone client/server. Microsoft corp. has included its client-side Telephony API(TAPI) with every copy of Windows 95. The company's service-side TAPI is now available for Windows NT. There are many telephony(38)that turn the interconnect portion of a CTI(39)into standard data programming, and low-cost, easy -to- create telephony is born. Better yet, many of these(38)are Visual Basic add-ons. CTI is also subject to all the cost benefits of cheaper, PC-based hardware.The two portions of CTI are(40)

A.acquire

B.capture

C.modify

D.possess


正确答案:D

第4题:

According to the manager of ABB Corp., this new service _______ very positively by customers who get the service details and cost information quicker.

A.has received
B.has been received
C.have received
D. has been receiving

答案:B
解析:

第5题:

Which statement is NOT true?

A.Most callers are girl students.

B.There are only a few callers every time.

C.The students’ phones show that many parents failed in properly handling their children’ s problems.

D.This special phone line has been in service for more than a year


正确答案:B
A项文章中提到有…And three-quarters of the callers were girls.C项在文章最后一句中提到,D项在第一句可推断出正确。只有B项未提。

第6题:

ABC Corp. has configured 11i Oracle Applications for the English language. It is now planningto commence operations in France and so wants the same instance to be available in French aswell. It can accomplish this task by using ().

A.Oracle Configurator

B.Oracle General Ledger

C.Application Object Library

D.Oracle Human Resources


参考答案:C

第7题:

You are the network administrator at TestKing. TestKing has been assigned the class C IP address 189.66.1.0 by its Internet Service Provider. If you divide the network range by using the 255.255.255.224 subnet mask, how many hosts can be supported on each network?()

A.14

B.16

C.30

D.32

E.62

F.64


参考答案:C

第8题:

XYZ Corp. has shipped goods against purchase orders to ABC Corp. ABC Corp. now has topay for the goods received as also account and reconcile the transaction. Which are the 11i OracleApplication modules involved in these activities for ABC Corp? ()(Choose all that apply.)

A.Payables only

B.Purchasing only

C.Order Management, General Ledger, and Cash Management

D.Purchasing, Payables, General Ledger, and Cash Management


参考答案:A, D

第9题:

It can be inferred that eBay ______.( )

[A] has a prototype service

[B] has similar ads service like Google

[C] is featured by its auction listings

[D] offers a searchable database of free listings


正确答案:C

第10题:

What is Louise's experience with workshops?

A. She has attended many.

B. She has run many.

C. She has always wanted to attend one.

D. She has difficulty participating in them.

答案:B
解析:

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