A customer plans to order several new pSeries systems and is concerned that the additional heat load may overwhelm the current air-handling system.  How might the pSeries technical specialist aid the customer in addressing their concern？（）A、Direct the cus

第1题：

The customer has recently installed a pSeries p5-570 with EMC attached disk storage.  After installation， the customer complained that the disk access appeared to be too slow.  How should the pSeries technical specialist best assist the customer？（）

• A、Recommend the customer call EMC.
• B、Recommend the customer call IBM hardware support.
• C、Recommend the customer contact SupportLine.
• D、Recommend the customer re-creates the volume groups.

第2题：

After visiting several customers， the pSeries technical specialist returns to the office late in the day and makes a list of the various customer requests.  The specialist decided to complete at least one task before leaving for the day.  Which of the following is most important to complete immediately？（）

• A、Send a flyer on new p5-520. 
• B、Provide shipment delivery status.
• C、Order a new system per the purchase order.
• D、Retrieve and send a whitepaper on SCSI performance.

第3题：

A customer has ordered a rack， a p650， two p630s， and two p615s.  During a conversation on installation planning， the pSeries technical specialist recognizes that the customer expects the rack to arrive as one unit.  However， the specialist knows that the p650 will be racked， but the other systems will arrive separately.  In fact， the other systems are CSU （Customer Set Up）. Why should the specialist immediately inform the customer that additional racking is the customer’s responsibility？（）

• A、Because additional systems would require more power receptacles
• B、Because the customer may need to do additional facilities planning
• C、Because the customer needs additional funding to cover the services
• D、Because postponing the eventual discussion will likely lead to customer dissatisfaction

第4题：

A customer is having problems after an AIX version upgrade from 5.2 to 5.3.  Which of the following should the pSeries technical specialist recommend that the customer call？（）

• A、IBM Techline
• B、IBM Supportline
• C、IBM Software Distribution
• D、IBM Hardware Support

第5题：

A customer needs both a database and application server to communicate over a network.  The new systems will be connected to the same network as the current IBM equipment with known IBM serial numbers.  How could a pSeries technical specialist best determine which type of network card is appropriate， without making an additional call to the customer？（）

• A、Use an Inventory Services retrieval to show adapter features.
• B、Retrieve previous eConfig proposals to see what others had shown.
• C、Call the Account Executive to ask what the customer has used in the past.
• D、Query the Supportline problem record database for the customer and LAN keyword matches.

第6题：

A customer has requested a proposal for a p5-520 with AIX 5.2 and Sysback.  There are no plans to run LPARs or Micro-Partitions on the p5-520 in the near future.  The customer has asked the pSeries technical specialist to recommend anything else that may be needed.  Which of the following should be recommended in this situation？（）

• A、HMC
• B、DVD-ROM
• C、Tape drive
• D、Network switch

第7题：

The pSeries technical specialist just finished reviewing the system configurations with the customer. The customer requested that many of the availability options，initially configured，be removed due to budgetary constraints.   What should be done next？（）

• A、Remove the availability options，as requested， and place the systems on order.
• B、Keep the availability options in the configurations and engage the pricer to provide deep discounting on the solution.
• C、Remove the availability options and review the new configurations with the customer，highlighting the potential exposures.
• D、Keep the availability options in the configurations， knowing that these options may prevent a critical situation in the future.

第8题：

A customer is looking for a low-cost pSeries solution.  The pSeries technical specialist is recommending several p650 Express Configurations.  When reviewing the options with the customer， the pSeries technical specialist should emphasize which of the following limitations？（）

• A、Some Express Configurations limit the amount of maximum memory at order time.
• B、The customer must meet minimum system requirements to obtain Express Configuration pricing. 
• C、The Express Configurations offer less than the maximum number of processors.
• D、The Express Configurations are only offered through the QuickShip Program.

第9题：

A customer wants to upgrade an existing pSeries system.  In addition to retrieving the IBM configuration records， what else should be done to ensure an accurate upgrade quote is provided？（）

• A、Request that the pSeries technical specialist provide the discount percentage to the customer.
• B、Run both eConfig and PCRS6000 to ensure that both configurators provide the same upgrade quote.
• C、Confirm with the customer that the installed inventory accurately reflects what is actually installed.
• D、Provide options to the customer so they can choose the most appropriate upgrade for their environment.

第10题：

A customer has a large UNIX environment and has engaged a pSeries technical specialist to work on a solution with them.  Which of the following statements would best establish UNIX credibility with a knowledgeable customer？（）

• A、The technical support specialist has completed a UNIX course at college.
• B、The technical specialist has supported several similar projects and has earned an IBM AIX certification.
• C、The technical support specialist’s company sells $3M of UNIX computer systems every year.
• D、The technical support specialist has sold and installed at least a dozen Apple and iSeries systems with POWER processors.