第1题：
Write a letter in 130-150 words. Write a sales letter to an old customer who placed an order with you two years ago,and draw his attention to some new products which represent a great improvement on some of the models he has sold successfully.Your letter should cover the following particulars: ·对方是你公司的老客户，曾大批订购你公司生产的开关装置（switchgear），之后就没有再订过货。 ·告知客户你公司最近在市场推出一种最新高压（high voltage）开关装置，并介绍新产品的特点。 ·随函寄上产品规格及价格表供对方参考，并强调尽快订货的重要性。
Dear Sirs,
Two years ago we had the pleasure of supplying you with a number of switchgear. Since then we heave received no order form you. Perhaps our previous did not fit your requirements.
Now we wish to inform you that we have just introduced our latest high voltage switchgear on to the market. Our research engineers have finally come up with the answer to some of those problems you had with high voltage currents. The present product is insulated with a special resin which is as tough as metal,cracking-resistant,and very economical,and has passed test after test run by our engineers. We are enclosing specifications and a price list for you consideration and hope to receive an early order from you as other buyers are showing their great interest in this product.
Yours sincerely,
略
第2题：
下面哪一种关于服务顾问的描述是最准确的（）
第3题：
A.客户的即有价值
B.客户的潜在价值
C.客户的影响价值
D.客户的学习价值
第4题：
处理反对意见时，如客户没有正确理解建议或拖延作决策，在处理时，客户经理可以分哪几步处理（）
第5题：
对于初次见面的客户以下那个行为是不恰当的（）
第6题：
会员的客户适当性管理包括（）
第7题：
产品介绍时，以下哪些是我们应讲的？（）
第8题：
Write a letter in 130-150 words. 假定你是某大学商务英语专业四年级学生。你从2月20日的《中国日报》上得知某公司在招聘翻译。请写一封应聘信，告诉你申请本岗位的优势和原因，并告知联系方式和联系时间。
Dear Sir or Madam，
The position you advertised in the February 20 China Daily for an interpreter is exactly the opportunity I had hoped to find.
I am a senior student with a major in business English and will be graduated from Shanghai Foreign Languages University in early June. I feel I have an excellent education, supported by English as well as business. I am fluent inspeakin9, listening, reading and writing. Besides, I have a broad scope of business knowledge, such as marketing, business, law, international business, finance, etc. worked as an interpreter in a foreign company last semester, which enriched my working experience.
I would like very much to meet you and tell you in person why I believe I am qualified for your vacancy.
If you prefer to telephone me, I am usually available by 4 a.m. (4428390) each weekday, since I am participating in a tennis competition.
Sincerely yours, Helen Zhang
略
第9题：
客户的潜在需求主要从哪些方面识别（）
第10题：
向客户销售适当的金融产品或提供适当的金融服务时，如果客户要求购买或接受高于其风险承受能力等级的金融产品或服务时，正确的应对方法是（）。