(b) The management of Division C has identified the need to achieve cost savings in order to become more
competitive. They have decided that an analysis and investigation of quality costs into four sub-categories will
provide a focus for performance measurement and improvement.
Required:
Identify the FOUR sub-categories into which quality costs can be analysed and provide examples (which
must relate to Division C) of each of the four sub-categories of quality cost that can be investigated in order
that overall cost savings might be achieved and hence the performance improved. (8 marks)
第1题：
The Pareto Principle is a technique used by quality managers to determine which quality control problems of a particular service or manufacturing process should be corrected. Which of the following statements represents the philosophy of the principle?
A . In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected.
B . the majority of defects are caused by a small percentage of the identifiable problems. Improvements efforts should be reserved for these vital few problems.
C . in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.
D . generally, 80 % of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.
E . A and D
第2题：
158 The Pareto Principle is a technique used by quality managers to determine which quality control problems of a particular service or manufacturing process should be corrected. Which of the following statements represents the philosophy of the principle?
A. In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected.
B. the majority of defects are caused by a small percentage of the identifiable problems. Improvements efforts should be reserved for these vital few problems.
C. in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.
D. generally, 80 % of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.
E. A and D
第3题：
The ability to achieve cost savings is inversely proportional to _____.
A.the earned value achieved to date
B.the estimated costs to complete
C.empowerment to the P.M.
D.productivity
E.None of the above.
第4题：
A.This process assigns cost estimates to project activities including risks and contingency plans.
B.The cost baseline will be used to measure variances and future project performance.
C.This process assigns cost estimates for expected future period operating costs.
D.The cost baseline is the expected cost for the project.
第5题：
48 The ability to achieve cost savings is inversely proportional to _____.
A. the earned value achieved to date
B. the estimated costs to complete
C. empowerment to the P.M.
D. productivity
E. None of the above
第6题：
VThe Pareto Principle is a technique used to determine which quality control problems in a particular process should be corrected. Which of the following statements best represents the philosophy employed by this principle?
A . In order to minimize financial losses from quality control problems, all problems which have a measureable cost should be corrected
B . the majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for these vital problems.
C . in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.
D . generally, 80% of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.
E . A and D
第7题：
3 In order to achieve long-term quality improvements, management must do the following:
A. Motivate the employees with seminars, contests, and institute programs such as "Quality Improvement' day.
B Create a quality control department and give the head of the department ultimate responsibility for quality improvement.
C. Implement of a formal quality control program with worker and management involvement.
D. Establish financial incentive packages for worker.
E. A and D
第8题：
In order to achieve long-term quality improvements, management must do the following:
A . Motivate the employees with seminars, contests, and institute programs such as "Quality Improvement' day.
B . Create a quality control department and give the head of the department ultimate responsibility for quality improvement.
C . Implement of a formal quality control program with worker and management involvement.
D . Establish financial incentive packages for worker.
E . A and D
第9题：
Quality planning tools are often used to help plan effective quality management activities . （）is one of such tools, which involves company actual or planned project practices to those or other projects to generate ideas for improvement and to provide a basis by which to measure performance.
A.Benchmarking
B.Quality metric
C.Quality checklist
D.Brainstornung
第10题：
● In order to achieve the major goals of business process improvement, process simplification and improvement, FAA managers need to fully understand the cost, time, and quality of activities performed by employees or machines throughout an entire organization. ABC methods enable （） to cost out measurements to business simplification and process improvement. （） A. computers B. managers C. clients D. consumers