Staff Management: the importance of encouraging staff to make suggestions for improvements

In 1959 Frederick Herzberg developed the Two-Factor theory of motivation. His research showed that certain factors were the true motivators or satisfiers. Hygiene factors, in contrast, created dissatisfaction if they were absent or inadequate. Dissatisfaction could be prevented by improvements in hygiene factors but these improvements would not alone provide motivation. Herzberg showed that to truly motivate an employee a business needs to create conditions that make him or her feel fulfilled in the workplace.

C Company aims to motivate its employees both by paying attention to hygiene factors and by enabling satisfiers. For example, it motivates and empowers its employees by appropriate and timely communication, by delegating responsibility and involving staff in decision making. It holds forums every year in which staff can be part of the discussions on pay rises. This shows recognition of the work people do and rewards them. The staff can even influence what food goes onto its restaurant menus. Employees thus become motivated to make choices that will increase their use of the restaurants.



What are the factors that make the employees feel motivated after they take part in the discussions on pay rises

A.Work itself and responsibility
B.Relationship with co-workers and promotion
C.Recognition and achievement
D.Job security and growth

In 1959 Frederick Herzberg developed the Two-Factor theory of motivation. His research showed that certain factors were the true motivators or satisfiers. Hygiene factors, in contrast, created dissatisfaction if they were absent or inadequate. Dissatisfaction could be prevented by improvements in hygiene factors but these improvements would not alone provide motivation. Herzberg showed that to truly motivate an employee a business needs to create conditions that make him or her feel fulfilled in the workplace.

C Company aims to motivate its employees both by paying attention to hygiene factors and by enabling satisfiers. For example, it motivates and empowers its employees by appropriate and timely communication, by delegating responsibility and involving staff in decision making. It holds forums every year in which staff can be part of the discussions on pay rises. This shows recognition of the work people do and rewards them. The staff can even influence what food goes onto its restaurant menus. Employees thus become motivated to make choices that will increase their use of the restaurants.



Which situation（s） makes you feel motivated or discouraged because of a hygiene factor

A.Work happily with the colleagues of our team
B.My boss appreciates my project plan
C.am the best salesperson this year
D.All above

In 1959 Frederick Herzberg developed the Two-Factor theory of motivation. His research showed that certain factors were the true motivators or satisfiers. Hygiene factors, in contrast, created dissatisfaction if they were absent or inadequate. Dissatisfaction could be prevented by improvements in hygiene factors but these improvements would not alone provide motivation. Herzberg showed that to truly motivate an employee a business needs to create conditions that make him or her feel fulfilled in the workplace.

C Company aims to motivate its employees both by paying attention to hygiene factors and by enabling satisfiers. For example, it motivates and empowers its employees by appropriate and timely communication, by delegating responsibility and involving staff in decision making. It holds forums every year in which staff can be part of the discussions on pay rises. This shows recognition of the work people do and rewards them. The staff can even influence what food goes onto its restaurant menus. Employees thus become motivated to make choices that will increase their use of the restaurants.

According to Herzberg, what may be the factors of motivation

A.The true motivators
B.The true motivators and the hygiene factors
C.Achievement recognition and job security
D.All above

资料：From:Gloria Richter
To:Gunther Schmidt
Subject: E-mails; staff lounge; communication problems
Date: March 3
There are some communication problems I wish to bring to your attention
1. Each day we receive a huge number of emails from colleagues inside the company and from overseas customers. Some are important many are not. My staff seems to spend all day checking and sorting emails, which is time-consuming and results in them neglecting other duties.
2. My staff doesn’t understand why you got rid of the staff lounge after the takeover. They say that it said to be a good place to meet people from other departments and to exchange ideas. Most of them still have not met anyone from Sanicorp yet.
3. A lot of middle managers are really confused about who they should report to. We know management are planning a reorganization but isn’t it time they told us what’s happening?

What is NOT requested by Gloria Rikchter in this emall?

A.An efficient way for the staff to deal with the large number of emails
B.More investment in the well-being of the staff
C.Reopening of the staff lounge
D.clarification of whom the staff should report their works to