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单选题Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）A Discuss the problem with the user and identify any recent changes.B Identify the root cause of the failure.C Verify the problem resolut

题目
单选题
Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）
A

Discuss the problem with the user and identify any recent changes.

B

Identify the root cause of the failure.

C

Verify the problem resolution.

D

Document activities and outcomes of repair steps.

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相似问题和答案

第1题：

An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）

  • A、Gather information from users.
  • B、Reboot the server.
  • C、Apply the latest service packs to the operating system.
  • D、Perform a root cause analysis

正确答案:D

第2题：

Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）

  • A、Discuss the problem with the user and identify any recent changes.
  • B、Identify the root cause of the failure.
  • C、Verify the problem resolution.
  • D、Document activities and outcomes of repair steps.

正确答案:D

第3题：

The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

A. Verity full system functionality

B. Identify the main problem and question the user

C. Document their findings, actions, and outcomes

D. Escalate the issue to upper management


参考答案：A

第4题：

Which of the following troubleshooting steps should be performed NEXT after a core router hasbeen reported down?（）

  • A、Implement a solution.
  • B、Establish the outage cause.
  • C、Identify all affected areas.
  • D、Test a solution.

正确答案:C

第5题：

The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

  • A、Verity full system functionality
  • B、Identify the main problem and question the user
  • C、Document their findings, actions, and outcomes
  • D、Escalate the issue to upper management

正确答案:A

第6题：

Which of the following should be done FIRST when troubleshooting a problem？（）

  • A、Test the theory to determine the cause
  • B、Perform a root cause analysis
  • C、Establish a plan of action
  • D、Document outcomes

正确答案:A

第7题：

Which of the following is the FIRST step when troubleshooting an issue？（）

  • A、Identify the problem.
  • B、Verify full system functionality.
  • C、Document all findings.
  • D、Establish a theory of probable cause.

正确答案:A

第8题：

Which of the following describes the FINAL step in the troubleshooting process?()

A. Verify full system functionality.

B. Implement the change.

C. Test the theory to determine the cause.

D. Root cause analysis.


参考答案：A

第9题：

A server is experiencing an undetermined problem. Which of the following steps should the technician take in order to identify whether it is a software or hardware problem?（）

  • A、Reseat all main components
  • B、Try to replicate the problem
  • C、Flash the BIOS
  • D、Reinstall the operating system

正确答案:B

第10题：

Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）

  • A、 Identify changes to the system.
  • B、 Replicate the problem in the system.
  • C、 Verify full system functionality. 
  • D、 Implement the solution.

正确答案:C

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