Replace his new water heater
Remove a late charge from his bill
Register him for equalized payments
Give him a discount on next month’s bill
第1题：
What should parents do in raising a teenager according to the text?
A. Not allow him to learn driving or take drugs.
B. Give him advice only when necessary.
C. Let him have his own telephone.
D. Not talk about personal things with him.
第2题：
1 Oliver Hoppe has been working at Hoopers and Henderson accountancy practice for eighteen months. He feels that
he fits in well, especially with his colleagues and has learnt a lot from them. However, he feels that the rules and
regulations governing everyday activities and time keeping are not clear.
Oliver does not get on well with his line manager, David Morgan. There appears to be a clash of personalities and
reluctance on David Morgan’s part to deal with the icy atmosphere between them after David was asked by one of
the accounting partners to give Oliver a job. For the past three months Oliver has gone to lunch with his fellow workers
and always returned to work with them or before them. In fact they all have returned to work about ten minutes late
on several previous occasions. After the third time, Oliver was called into David Morgan’s office and given an oral
warning about his time keeping.
Oliver was not permitted to argue his case and none of the other staff who returned late were disciplined in this way.
On the next occasion the group was late returning from lunch, David Morgan presented Oliver with a written warning
about his time keeping.
Yesterday, Oliver was five minutes late returning to work. His colleagues returned after him. David Morgan gave Oliver
notice and told him to work until the end of the week and then collect his salary, the necessary paperwork and to
leave the practice.
There is a partner responsible for human resources. Oliver has come to see the partner to discuss the grievance
procedures against David Morgan for his treatment and about what Oliver regards as unfair dismissal.
Required:
(a) Describe the six stages of a formal disciplinary procedure that an organisation such as Hoopers and
Henderson should have in place. (12 marks)
1 Overview
A grievance occurs when an individual thinks that he or she has been wrongly treated by colleagues or management, especially
in disciplinary matters. An unresolved feeling of grievance can often lead to further problems for the organisation. The purpose of
procedures is to resolve disciplinary and grievance issues to the satisfaction of all concerned and as early as possible.
If a grievance perceived by an employee is not resolved, then conflict and discontent can arise that will affect the work of the
individual and the organisation. Accountants as managers need to be aware of the need to resolve grievances satisfactorily and
professionally.
The fundamental basis of organisational disciplinary and grievance procedures is that they must be explicitly clear and accessible
to all.
Part (a):
An official and correctly applied disciplinary procedure has six steps which should be followed in the correct order and applied
equitably.
The Informal Talk.
This is the first step. If the disciplinary matter is of a minor nature and the individual has had until this occasion a good record,
then an informal meeting can often resolve the issue.
Reprimand or Oral Warning.
Here the manager draws the attention of the employee to unsatisfactory behaviour, a repeat of which could lead to formal
disciplinary proceedings.
Official or Written Warning.
A written warning is a serious matter. It draws the attention of the offending employee to a serious breach of conduct and remains
a recorded document on the employee’s employment history.
Such written documents can be used as evidence if further action is taken, especially dismissal.
Suspension or Lay-off.
If an offence is of a serious nature, if the employee has repeated an earlier offence or if there have been repeated problems then
an employee may be suspended from work for a period of time without pay.
Demotion.
This is a situation where an employee is demoted to a lower salary or position within an organisation. This is a very serious step
to take and can be regarded as a form. of internal dismissal. This course of action can have negative repercussions because the
employee concerned will feel dissatisfied and such feelings can affect their own work and that of others.
Dismissal.
This is the ultimate disciplinary measure and should be used only in the most extreme cases. As with demotion, the dismissal of
a staff member can lead to wider dissatisfaction amongst the employees.
The employee may nominate a representative at any stage of the procedure, especially at the more serious stages.
第3题：
A.seated
B.seated himself
C.was seatedD.took a seat
第4题：
What caused him _______ his job?
A、give up
B、giving up
C、given up
D、to give up
第5题：
While traveling abroad(在国外), Mr. Jackson Frank ran short of money. So he wrote to his brother, asking for $500. "Send the money by telegram," he wrote, "to the Fisher Bank in P…" After a week he began calling at the Fisher Bank. He showed his passport(护照). "Nothing has come for you," he was told. This went on for two weeks, and Mr. Frank got very worried. He sent a telegram to his brother, asking where the money was. There was no reply, and no money arrived for him.
In the fourth week Mr. Frank was arrested for failing to pay hotel bill. His passport was taken from him. He tried to explain the problem, but no one believed him. He was sent to prison for sixty days. When he came out, he went immediately to the Fisher Bank. The Clerk(职员)he spoke to was a new man. "Have you received $500 for me?" he asked, "My name is Jackson Frank." The clerk checked his books. "Yes, Mr. Jackson, it's here. It came by telegram - let me see - oh, more than two months ago.
"We wondered where you were." He showed Mr. Frank the order. The order(汇单)read: "Pay Mr. Frank Jackson the sum of $500 …"
"But my name is Jackson Frank, not Frank Jackson."
"Oh, that's all right, sir. It was in our books under the letter 'J', but it's your money."
The clerk laughed. "A human mistake, sir! We're all human beings, aren't we? And so we all make mistakes. A family name like Frank sounds strange to me."
Mr frank was silent. He really wanted to hit somebody. At last he said, "A human mistake - is that what you call it? I think some humans need kicking."
1. Jackson didn't just go to his brother and get some money because _____.
A. he was afraid to see his brother
B. he was in prison and was not allowed to go anywhere
C. he was traveling in a foreign country and was far from his brother
D. he knew that his brother had no money
2. A week after he had written to his brother, Jackson began _____.
A. telephoning the bank
B. visiting the bank
C. shouting at the clerks of the bank
D. explaining his problem to the clerks of the bank
3. Jackson was arrested and sent to prison because _____.
A. his brother hadn't sent him any money and he couldn't pay his hotel bill
B. he had spent almost all his money and couldn't pay his hotel bill
C. he had lost all his money and couldn't pay his hotel bill
D. his brother hadn't sent him as much money as he asked for and he couldn't pay his hotel bill
4. Which of the following statements is true? _____
A. The money did not reach the Fisher Bank.
B. The money reached the wrong bank.
C. The money reached the bank after he was arrested.
D. The money reached the bank before he was arrested.
5. The clerks put his name under the wrong letter _____.
A. through carelessness
B. because they were human beings
C. because he had a strange name
D. by pronouncing his name incorrectly
第6题：
Passage Four
One evening Mr. Green was driving home along a lonely country road. He had ￡ 100.00 in his pock et. At the loneliest part of the road, a man asked for a lift (搭车). Mr. Green told him to get into the car and continued his driving. When he talked to the man and learned that the man had been in prison for robbery and had broken out of prison two days before, Mr. Green was very worried.
Suddenly he saw a police-car and had a bright idea. He just reached a small town where the speed limit (限制速度) was 30 miles an hour. But he drove the car as fast as it could go. He looked back and saw that the police-car had begun to chase (追) him. After a mile or so the police-car overtook (赶上) him and ordered him to stop. A policeman got out and came to Mr. Green's car. Mr. Green hoped that he could tell the policeman about the escaped robber, but he felt the man had put a gun against his back. The policeman took out his notebook and pencil, saying he wanted Mr. Green's name and address. Mr. Green asked to be taken to the police station, but the policeman said, "No, you will have to appear at the police station later." Mr. Green had to do as the policeman told him. The policeman wrote his name and address down, put his notebook and pencil back in his pocket and gave Mr. Green a talk about dangerous driving. Then Mr. Green started up his car again and drove on.
Just as he reached the outskirts (郊区) of London, the passenger said, "! want to get off here." Mr. Green stopped the car, the man got out and said, "Thanks for the lift. You've been good to me. This is the least I can do in return (报答)." And he handed Mr. Green the policeman's notebook, which he stole while the policeman was talking to Mr. Green.
46. The man asking for a lift was ______.
A. a robber who robs drivers
B. a policeman who had worked in prison
C. a prisoner who had escaped from prison
D. a stranger with ￡ 100.00 in his pocket
第7题：
What does the reporter want most from his editors in their talks?
A. Finding the news value of his stories.
B. Giving him financial support.
C. Helping him to find issues.
D. Improving his good ideas.
第8题：
A.give off
B.give in
C.give out
D.give back
第9题：
His father’s death gives him a whole new ______ on life.
A、motivation
B、perspective
C、impact
D、impression
第10题：
He was reluctant to give up his travel plans but I succeeded in persuading him _____.
A、to do
B、to give up
C、to
D、to do this