Which of the following should a technician instruct a user t

第1题：

A user wants to install an external hard drive using the fastest connection available. Which of the following should the technician recommend?（）

• A、USB 1.1
• B、eSATA
• C、USB 2.0
• D、IEEE 1394

第2题：

A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC.Which of the following should the technician use to preserve the NIC? （）

• A、ESD mat
• B、ESD wrist strap
• C、Sealable plastic bag
• D、Anti-static bag

第3题：

第4题：

A technician needs to ensure that a specific application on a single home user's computer receives Internet traffic reliably. The home network provides access to three other users and the application relies on a specific protocol. Which of the following should the technician use?（）

• A、DHCP
• B、PAT
• C、Proxy
• D、IPX

第5题：

A user states that the wireless router keeps rebooting while the power to the other equipment stays on. Which of the following should the technician perform to prevent users from rebooting the router?（）

• A、Change the default administrator password
• B、Change the IP range of the wireless network
• C、Hide the SSID
• D、Disable WEP

第6题：

Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）

• A、The technician should always bend at the waist and lift with their arms.
• B、The technician should seek assistance from an available customer.
• C、The technician should always bend at the waist and lift with their back.
• D、The technician should get assistance from another technician.

第7题：

A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）

• A、Com+.log
• B、System Log
• C、Security Log
• D、Application Log

第8题：

第9题：

A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）

• A、Warn the user
• B、Report through proper channels
• C、Wipe the drive
• D、Give the computer back to the user

第10题：

A user has been having difficulty with their PC. Which of the following is the BEST response atechnician should give when a user asks for the definition of a particular bluescreen message?（）

• A、“It is a message that informs the technician of what hardware needs to be replaced.”
• B、“A bluescreen message is just another name for an error.”
• C、“It provides the technician with more information about the problem.”
• D、“It is a complex message that is very difficult to explain to those who are not familiar with computers.”